English Community

Datacenter SystemsBladeCenter / Flex Systems
All Forum Topics
Options

7 Posts

05-22-2018

BR

43 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎05-22-2018
  • Location: BR
  • Views: 161
  • Message 1 of 8

BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-22, 17:20 PM

hi,

 

I am having a problem where a SAS controller does not start and writes the following non-POST errors.
not complete: 00
not complete: FF
POST results available: Module completed POST successfully.

At times we were able to communicate with the SAS controller.

 

Solved! See the solution
Reply
Options

71 Posts

12-05-2016

US

89 Signins

742 Page Views

  • Posts: 71
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 742
  • Message 2 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-22, 17:47 PM

Please post the output of "swversion".

Most likely solution is to have your controllers updated to the latest. You can do only one and then let the other one replicate in the end.

Reply
Options

7 Posts

05-22-2018

BR

43 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎05-22-2018
  • Location: BR
  • Views: 161
  • Message 3 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-22, 18:05 PM

Hi,

 

The AMM can not connect to the controllers so it is not possible to update the firmware.

 

SW VERSION:

 

Reply
Options

71 Posts

12-05-2016

US

89 Signins

742 Page Views

  • Posts: 71
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 742
  • Message 4 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-22, 18:28 PM

That's a very old firmware, likely the chassis was never updated since purchase. There are several fixes in place in the current firmware to prevent situations like this.

If you can connect to run the commands (e.g. "alert -get" and "swversion"), you already have connectivity to the module, thus you should be able to update at least one of the two. The failed one can be removed from the chassis while you update the survivor.

Obviously make sure you have a FULL BACKUP of all the data before attempting to update. The update readme explains how to use the command line to force update on only one controller instead of the pair (non-concurrent single controller update).

Reply
Options

7 Posts

05-22-2018

BR

43 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎05-22-2018
  • Location: BR
  • Views: 161
  • Message 5 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-24, 18:07 PM

Hi,

 

in case of updating the firmware of the survivors controller, you know to tell me what file I should direct on the AMM command line

 

 

 

or

 

Reply
Options

71 Posts

12-05-2016

US

89 Signins

742 Page Views

  • Posts: 71
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 742
  • Message 6 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-24, 18:09 PM

The readme details the process. You need to call the update script, which is a batch (BAT) file, with some variables after.

Reply
Options

7 Posts

05-22-2018

BR

43 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎05-22-2018
  • Location: BR
  • Views: 161
  • Message 7 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-24, 18:47 PM
The "read me" file does not detail the procedure for the command line.
 
Note:



 
AMM: 
 
 
 
Reply
Options

71 Posts

12-05-2016

US

89 Signins

742 Page Views

  • Posts: 71
  • Registered: ‎12-05-2016
  • Location: US
  • Views: 742
  • Message 8 of 8

Re: BLADECENTER S | SAS RAID MODULE Problems | I/O Module 4 requires user attention

2018-05-24, 20:28 PM

The command was to be executed from CMD, not from the AMM shell, that's why it's not working.

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms