01-09-2010 04:12 PM
First off, I have to give my gratitude for such a fast reply.
I am still having the issue listed above as I rebooted the CLIQ, even (removed the battery.) I cannot log in to the web portal via my PC, or my phone using the information I submitted on my last (forgot password reset) e-mail. Again I received the "green" password changed text on the web site, I just cannot access my account. Don't know what to do at this point...
01-09-2010 10:52 PM
Well as others have stated, my Blur account and gmail account have padlocks on them in the accounts section, However my gmail will sync so i have no clue what the padlock icon is for. However, my notifications for the Blur account is getting bombarded with messages that the account/password is bad. Even If I clear the notification it comes back moments later. The bigger issue now is that not only can i not fix my account on the PC or phone. Phone says "error adding account" when I try to change the password on Blur. But the phone is constantly uploading and downloading data. I lost over half my battery in a span of half an hour. To stop the bleeding as it were, I had to go to applications and "force close" the blur culprit. Now at least my phones battery is not getting slammed by constant data usage.
This is getting to be a little bigger headache now. Something that effects this many people i am sure there is a trouble ticket folks....
01-11-2010 03:55 PM
01-11-2010 04:57 PM
01-13-2010 09:21 AM
@ those still experiencing issues
A fix was put in place over the weekend to resolve this issue. We want to work to resolve any users that may still be experiencing username/password pop-ups as discribed in this thread.
If you're still having MotoBlur/Facebook issues please double check your IMEI listed in your profile. Then respond here with your current symptoms/status. We'll take this information to investigate what may be happening with your account.
Support Forums Manager
01-13-2010 12:46 PM
I'm still not able to login in the Motoblur account from my phone. I have been able to recieve myspace happenings since Saturday but not any of my Facebook happenings. Any suggestions.
01-13-2010 01:18 PM
I'm not sure I quite understand. If you have access to your phone then you are logged in to your MOTOBLUR account on your phone. If you aren't receiving Facebook happenings then you're experience an issue.
I'll have them take a look with the others.