01-15-2010 08:12 AM
The agents have been correct. There has been work on MOTOBLUR in the last week to improve service connectivity after some service interruptions. They were likely speaking of this situation. MOTOBLUR will continue to evolve and improve and there will likely be updates to deploy those improvements.
If you are currently using a MOTOBLUR ID (Menu > Accounts > Blur > email address) that you do not have access to, simply factory reset your phone and set up your phone with a new email address that you do have access to. The account you were using will go inactive and after a period of time will be deleted.
Your first account will go inactive after a few days without use and will be deleted automatically after a longer period of time of no use. If it's inactive and you use it again it will become active and start the process over. You can contact T-Mobile who will then contact Motorola to expedite that account deletion but it is really unnecessary.
Glad things are working better for you!
Support Forums Manager
01-15-2010 05:58 PM
i am still having issues with my facebook, happenings, and the like... are you suggesting we should check with t-mobile and ask them to check my IMEI?
this has been going on for 2 weeks now and i am really getting tired of it. I can use my phone and all but the main reason i bought this $400 phone was to be able to see happenings and update my facebook account with ease, now i have to use a web browser and do it there.
01-15-2010 06:26 PM
It wouldn't hurt. However I'm not sure that would solve it. For some it has improved their situation. It's important that you have the correct data plan and that your IMEI is correctly registered with T-Mobile.
I assure you that we have people working around the clock to improve your experience. I honestly haven't had any service interruptions in the last two weeks. I kinda wish I had so that I can see what you are going through to provide assistance. It's probably a very small group of users who are having difficulties. I have passed many of serial numbers of those reporting status/happenings issues to the team to determine why you are having delays. They will keep working on it until it is resolved.
Support Forums Manager
01-15-2010 07:10 PM
01-20-2010 08:47 PM
My IMEI number is 356914023139241. My main symptom with my Cliq is that my MotoBlur functionality is no longer working since about Jan 11. I am able to log into the online account just fine (how I got the IMEI #). I got the phone on Dec 30 and it was all working fine at first. I am getting email, text notifications fine. No facebook (happenings) updates or ability to post to Facebook or Twitter since then. I am also getting intermittent resets where it will reset and show the blur and T-mobile software (sometimes it will just freeze up). Also my gmail would not work but seems to have now been fixed. I would try to open my gmail account and it would show for 1 second, then disappear. Because of this, I could not open the market to download apps at all. This is now working again since about 4 days ago. Would appreciate any help you can provide! I am considering calling T-mobile to ask for a replacement and hope the Droid comes to T-Mobile soon because it seems like a much more stable product.
01-22-2010 10:17 PM
02-02-2010 05:04 PM
I switched from HTC Touch Pro 2 last week to Motorola Cliq because I wanted the Motoblur. I did a factory reset and it went downhill from there. I cant get pass the Motoblur login screen, “Error Signing Into account” “The request times out waiting for a response. The account may have been incorrectly created”. I’ve tried everything, re-setting by holding the camera button, trying to created a new account on the cell phone it self, changing the password on motorola.com/mymotoblur, nothing seems to work. PLEASE HELP!
02-03-2010 07:53 AM
03-22-2010 01:27 PM
Ok. Here we go again! It looks like I am having the same problems as some did here recently.
Both my wife and I have the cliq on t mobile. Mine has been working fine all day long. Hers not so much. Before I reset the phone to factory settings the facebook app was the only issue. After reseting the phone I continue to get the "error has occurred."
I can log into my motoblur account. I cannot log into my wife's motoblur account. Her phone is completely down! We both use our phones for business and being down like this is VERY VERY BAD for us.
Any help would be greatly appreciated!
Message was edited by: Matt (Forums Manager)