03-24-2010 11:57 AM
03-24-2010 12:28 PM
There is a lot of anger and hostility towards Motorola here. I don't really get that, to be quite honest. We are dealing with a product that is on the cutting edge of technology. I don't mind outages, slow times, some things not running once in a while. I guess a better way to put it is I don't expect flawless service 100% of the time.
I use my phone for business as does my wife. Simply put, Motorola or T Mobile should find a way to notify blur account holders of any maintenance that may be going on. My wife was locked out because I chose to reset to factory settings not knowing the maintenance was going on. Had I known that, I would have never reset.
Also, another idea (not sure how feasible it would be) would be to find a way to be able to use the phone and phone features without motoblur in the event motoblur is down.
All in all I am completely STOKED with this phone. I was a Sprint customer until 3 weeks ago. I have had 25+ different smart/PC phones and none have even come close to living up to their billing like this Cliq has. Cliq has truly brought Motorola back to prominence.
Also, T Mobile's service people are PHENOMENAL! I have never had such a pleasant experience dealing with Qwest or Sprint's service reps.
03-24-2010 12:36 PM
03-24-2010 01:06 PM
I dealt with a Motorola rep and asked immediately to be transferred to a mgr. I was transferred and was given the same explanation (server maintenance) as the first rep gave me. Both were professional, courteous, and easy going. The second was very apologetic and agreed that motoblur users should be notified some how some way. I don't think we can ask for much more than that. The truth is we don't know how much information the reps have or even Motorola.
The concern i have is the cliq's popularity or lack of at any point in time and how that will affect updates and blur etc.... Can motorola support a ton more users? If this phone becomes outdated quickly, how long before they would abandon services etc...to focus their resources elsewhere.
By the way, I lurked in these forums for a couple of weeks. MARK definitely ROCKS! I am not sure if you get paid but it sure is nice having a person like you around here!
03-25-2010 07:25 AM
My issue has been met with friendly incompetence on the phones so i came to the forums hoping someone has a suitable answer... this seemed a good place to post as opposed to starting a new topic.
So here's the story pretty much start to now... my wife's phone is seemingly defective.. we can both be on the phone right next to each other, and hers drops calls left and right. Called tmobile weeks ago and they said update software. Done, still not helping. Finally fed up again, she called tmobile support again yesterday night and they said to do a factory reset, and her reply was i do not know my motoblur password... it's okay, you can just do a forgot password afterwards... she follows his directions and the fun begins... forgot password on the phone results in "An error has occured. please try again." Got to motorola.com/mymotoblur and hit forgot password. Input hotmail email address, hit continue but get no confirmation. check her email and nothing. This morning, still nothing. Tried any and all other email addresses she uses that may have been associated with motoblur and get invalid email address, so it's definitely the right one So later last night, i also tested the password reset on my phone (also hotmail account if that matters), and get an e-mail instantaneously. I called tmobile support back and they said nothing they can do on their end, that they have no access to motoblur... not what i want to hear since motorola support is closed for the night already, but makes since. Now this morning, I just got off the phone with motorola support, got pushed up to Level 2 Nick (see praises below) and he tells me that there is no way to push a reset from motorola's end, she must create a new motoblur account and that all of her information is lost?!!!? I was trying to not lose my temper or be rude, and he remained more friendly than i probably would have, so i have good things to say about attitudes, but as far as support goes, If that is truly the only solution i'm extremely disappointed. Hopefully someone can help me.
04-27-2010 05:27 PM
05-16-2010 02:59 AM
06-19-2010 02:49 AM