cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Nickelchook
What's DOS?
Posts: 3
Registered: ‎09-13-2014
Location: United States
Views: 2,254
Message 1 of 6

Locked phone - unable to log in to Motoblur

I am trying to change SIM cards on my Motorola.Defy cell phone but the Motoblur account requires an email address and password but the last time I used Motoblur was when I bought the phone 3 years ago. Motoblur recognises an email address which is no longer valid but when I tried resetting a forgotten password, it sent those details to that address. How do I get past this issue?

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 2,254
Message 2 of 6

Re: Locked phone - unable to log in to Motoblur

Hi there-



Is the email account you use on the forums the same one you used to sign into MOTOBLUR?



Mark

Forums Manager

Mark
Former Employee
Nickelchook
What's DOS?
Posts: 3
Registered: ‎09-13-2014
Location: United States
Views: 2,254
Message 3 of 6

Re: Locked phone - unable to log in to Motoblur

Hi Mark, I no longer use the email address which I had when I originally set up Motoblur - and that is the problem. When I reset my forgotten password, that link was sent to an address which is no longer valid. Regards Dave
Nickelchook
What's DOS?
Posts: 3
Registered: ‎09-13-2014
Location: United States
Views: 2,254
Message 4 of 6

Re: Locked phone - unable to log in to Motoblur

Simple answer to your question Mark is no! Dave
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 2,254
Message 5 of 6

Re: Locked phone - unable to log in to Motoblur

Sorry I didn't read closely enough. Thanks for confirming though. I'll have someone look into this and see if we can get you set up with the new email address.



Mark

Forums Manager

Mark
Former Employee
Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 2,254
Message 6 of 6

Re: Locked phone - unable to log in to Motoblur

Hi there. Dave you should be able to reset the phone and create a new account. We can't change the email address listed on the current account. 



Directions for External Reset are here.



Mark

Motorola Support

Mark
Former Employee