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ihcameron
What's DOS?
Posts: 3
Registered: ‎05-29-2013
Location: United Kingdom
Views: 2,216
Message 1 of 6

Market/Google Play


Hi - I have aquired a second hand Defy and installed a GiffGaff sim.  I can make calls, access the internet etc but I can't download any apps.  I understand that I should have an app for Google Play but I am unable to get it on my phone.  I have an icon for Market - but any attempt to obtain any app or Google play itself results in failure - any ideas?

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 2,216
Message 2 of 6

Re: Market/Google Play


Hey ihcameron,



It would be required to set up a Googlemail adress to use the Market Place. As well, there is an option which barrs downloads of apps on mobile internet and only allows it over WIFI. I assume with Giffgaff, you are on unlimited internet, so go here to activate downloads via mobile internet:



Settings--> Data manager--> data saver--> untick data saver



The update to Google Play will be offered soon after that.



Hope that helps, let me know if you have any other questions.



Cheers,



Nicole

ihcameron
What's DOS?
Posts: 3
Registered: ‎05-29-2013
Location: United Kingdom
Views: 2,216
Message 3 of 6

Re: Market/Google Play


Thanks Nicole but still no joy.  There was already a google mail address in "other accounts" and I have tried to include my own gmail address but I always get the message "Can't establish a reliable data connection to the server" even when using wifi.



Is it worth setting the "factory defaults" and set the phone up from scratch?



Ian

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 2,216
Message 4 of 6

Re: Market/Google Play


Hey ihcameron,



This error message means that the phone cannot synchronise with the Googleserver for an unknown reason. It would be best indeed to factory reset the Defy and to set up everything from scratch.



Also, when you set up your Gmail account, go to the menu and tap on the Gmail icon, not on the Email icon. You could do that in theory, but it is much more comfortable to use the pre installed Gmail app.





Let me know how it goes.



Cheers,



Nicole



 



 

ihcameron
What's DOS?
Posts: 3
Registered: ‎05-29-2013
Location: United Kingdom
Views: 2,216
Message 5 of 6

Re: Market/Google Play


Nicole 



Doing the factory reset has done the trick



Many thanks for your help



Ian

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 2,216
Message 6 of 6

Re: Market/Google Play


Great news!



Let me know if anything else pops up.



Cheers,



Nicole

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