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dhhhude
What's DOS?
Posts: 125
Registered: ‎04-22-2011
Location: Australia
Views: 1,548
Message 1 of 2

Motoblur ID error after factory reset

Hi,


My phone has for the past month become really laggy so I figured I'd format the SD card and do a factory reset.


When the phone rebooted, I had to go through the usual Motoblur setup.


It asked for my Motoblur ID (email address) and password so I entered the same email address I registered here and the same password but the phone came back with the message that the ID didn't exist. I tried retyping everything to make sure I hadn't entered it incorrectly but it still didn't work.


Getting frustrated I then tried creating a new ID using the same email address and password and was told that I couldn't create it because the ID already existed...


What is going on???


I have skipped the Motoblur setup for now but would appreciate some help with resolving this so I can access the service I've paid for. I noticed some other owners are also having Motoblur issues.


Don't tell me Motorola has canned the Motoblur service... ?

Mto
Bit Torrent
Posts: 921
Registered: ‎07-10-2010
Location: United Kingdom
Views: 1,548
Message 2 of 2

Re: Motoblur ID error after factory reset

Could you send me a private message with your phone's IMEI and the email address you used for MotoBlur?