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16 Posts

04-05-2010

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Phone Restarts more than 5 times a day

2010-08-01, 16:34 PM

My devour has been shutting itself on and off more than 5 times a day.  A lot of the time it occurs when I am in the middle of a text or an email.  I know it has to reboot because it is a smart phone.  The frequency seems a little excessive.  Is anyone else having this problem or should I take it in?

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553 Posts

03-27-2010

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Re: Phone Restarts more than 5 times a day

2010-08-01, 16:53 PM

Hi

I think your battery is losing contact.

Make sure it is locked in. Some phones have needed shims.

Matt

Sent via MOTOBLUR™ on Verizon Wireless

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19 Posts

05-28-2010

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Re: Phone Restarts more than 5 times a day

2010-08-01, 18:52 PM

Welcome to the life of a Devour user! Phone is a piece of crap!

last weekend I was outside in the 100 heat and the phone was constantly rebooting!

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16 Posts

04-05-2010

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Re: Phone Restarts more than 5 times a day

2010-08-01, 18:54 PM

Thanks for the info.  I tried that and it has calmed down since (for now).

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16 Posts

04-05-2010

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Re: Phone Restarts more than 5 times a day

2010-08-01, 18:54 PM

DGryan,

I agree.  There are a lot of crappy things about this phone.  I might switch to the Droid X. 

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19 Posts

05-28-2010

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Re: Phone Restarts more than 5 times a day

2010-08-01, 18:58 PM

I want to like this phone. I really do. Its just very glitchy. I think what makes me hate it more is the fact motorola has forgotten alll about it.

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7 Posts

08-03-2010

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Re: Phone Restarts more than 5 times a day

2010-08-03, 23:56 PM

I have just gotten off the phone (landline since my devour wont stay on to make a call).... this is the third call I had to make even after talking to motorola..... I love this phone up until 2 weeks ago...now I'm just mad...constantly shutting down...... I wake up after fully charging it before I go to bed and make sure everything is off to a 30% battery. They are aware that there is an issue with this phone with software updates and wont even bother to send a replacement based on "whats the point it will do the same thing"...my other option was to buy a "certified" used phone at a discounted price eg: droid $289....are you serious??? If you know that theres an issue and admit that its your issue then why shouldnt I be compensated with a different phone and remove this from the shelf.... I am really angry with both verizon and motorola...especially since this phone was my upgrade and i'm locked into a 2 yr contract with a phone that barely works..... or buy a new one.... I'm very tempted at this point to switch providers and eat the cancellation fee.....Bad Bad business....and I've been a loyal customer of verizon now for 10 yrs. Apparently thats not appreciated and I find that insulting.

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111 Posts

05-05-2010

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Re: Phone Restarts more than 5 times a day

2010-08-04, 12:41 PM

I too had the multiple restarts, and my wife's Devour even worse.

What I have found is that if I place a paper shim between the battery and the cover, there is an improvement.  The battery cover is plastic and now if you look at my phone, there is a slight bulge on the battery side because of the paper.  But, I've not had a reboot in about 4 days...

As for my wife's phone, my first attempt did not improve her reboot situation, last night I added a thicker paper shim.  The next thing I was going to try was to clean the contacts on the phone and the battery.  I very much believe this is a battery connection issue.

I did contact Verizon, and the first thing they want to do is reset the phone.  I told them I have two phones that are doing it, and they have different apps.  Plus, there are a lot of people complaining about this and felt resetting my phone was that the solution.... But, that's as far as I could go with tech support.  I guess we need to support each other in this Verizon, Moto support void.

Best of luck to you.

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7 Posts

08-03-2010

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Re: Phone Restarts more than 5 times a day

2010-08-05, 14:28 PM

Be persistant... I told them about this site and all the posts and issues... i said go ahead keep sending me replacements since thats what my warrenty covers...lol they finally sent me over to tech support and they offered me a droid    If they don't ...keep calling

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40 Posts

05-12-2010

United States

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Re: Phone Restarts more than 5 times a day

2010-08-05, 16:04 PM

I got rid of mine it's the best thing to do.  Its garbage.

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