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krnkiid
What's DOS?
Posts: 3
Registered: ‎08-13-2010
Views: 173
Message 1 of 10

Devour screen not turning on and keyboard lights up

I have a problem with my devour. everytime I try to turn it on, only the keyboard lights up and the screen doesn't. everytime I charge it, it only heats up with the screen still has a problem. I rarely see the Motorola sign on the devour screen. 

krnkiid
What's DOS?
Posts: 3
Registered: ‎08-13-2010
Views: 173
Message 2 of 10

Re: Devour screen not turning on and keyboard lights up

Oh, and I also took out my battery for at least a day and put it back in, then charge it, the same thing happens everytime.

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,167
Registered: ‎12-10-2006
Location: United States
Views: 173
Message 3 of 10

Re: Devour screen not turning on and keyboard lights up

it sounds like you tried part 1 and you should now try a factory reset. if you are not able to get to the settings menu on the phone just let me know here and i will PM instruction on how to do it without the OS loading.

let me know

Jhhw228
What's DOS?
Posts: 22
Registered: ‎07-20-2010
Location: United States
Views: 173
Message 4 of 10

Re: Devour screen not turning on and keyboard lights up

i had the exact same problem, i called verizon and they gave me a replacement, and they might have you reset your phone

krnkiid
What's DOS?
Posts: 3
Registered: ‎08-13-2010
Views: 173
Message 5 of 10

Re: Devour screen not turning on and keyboard lights up

Oh. Do they have to give you a new phone? Or come and fix it?

Jhhw228
What's DOS?
Posts: 22
Registered: ‎07-20-2010
Location: United States
Views: 173
Message 6 of 10

Re: Devour screen not turning on and keyboard lights up

its still under the one year manufacture warranty so they should replace it free of charge, i went through 4 phones in like 2 weeks and still got stuck with the devour on my 5th devour and no problems yet.

carlosGonzalez
What's DOS?
Posts: 3
Registered: ‎09-16-2010
Views: 173
Message 7 of 10

Re: Devour screen not turning on and keyboard lights up

i need some help i already PM you but just in case you dont see it, i cant pass the M logo and cant do anything else please help

Jhhw228
What's DOS?
Posts: 22
Registered: ‎07-20-2010
Location: United States
Views: 173
Message 8 of 10

Re: Devour screen not turning on and keyboard lights up

call them, but all they are gonna do is have you hard reset it. turn off the phone then hold the space bar the r button and the power button. and then its like hold z and n when you get to a triangle with an exlcamation mark inside it. Im sure you can google it.

carlosGonzalez
What's DOS?
Posts: 3
Registered: ‎09-16-2010
Views: 173
Message 9 of 10

Re: Devour screen not turning on and keyboard lights up

i already tried the hard reset, pull out the battery and nothing happens, its stuck on the M logo screen yet

caprater
What's DOS?
Posts: 2
Registered: ‎09-24-2011
Views: 173
Message 10 of 10

Re: Devour screen not turning on and keyboard lights up

My phone is doing exactly like you described.  Wanted to see if you figured out how to fix it or anything?  I love this phone and don't want to have to change.  It's out of warranty and I'm a little worried?