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What's DOS?
Posts: 8
Registered: ‎07-22-2011
Message 1 of 16 (16,633 Views)

All calls go to voicemail... no change in my settings?

So when someone calls me my phone doesn't ring. The screen doesn't change. It just doesn't acknowledge that a call is happening.

And the caller goes *straight* to voicemail.

Call forwarding is not enabled. There has been no change in my settings.

I can ring out. I can send/receive text messages. Every other function is working. Only I can't take any incoming calls because there is no clue that the call exists.

They don't even show up in my 'missed calls' list. They do appear in my 'recent calls' list.

Anything I can do?

(Motorola's support has been dreadful so far... no replies to anything anywhere. Frankly, the way they're behaving I wouldn't be surprised to see this question deleted)

Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 2 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

Are you using a Task Manager? If so you could be inadvertantly turning off the radio with the task manager. Uninstall it for the time being and see if the calls resume.

If you can't determine an app that is causing it you might want to go the route of resetting the phone.

Did you try reverting any changes you made right before it happened?

Mark

Support Forums Manager

Mark
Former Employee
What's DOS?
Posts: 8
Registered: ‎07-22-2011
Message 3 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

I don't know what a Task Manager is so I doubt I'm using one.

I live in the UK. I recently visited the US for 6 days. I turned my phone off when I went. I turned it on when I returned. And I haven't received a call since. Just messages from people telling me it's going straight to voicemail.

If I reset the phone what information will I lose?

Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 4 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

There are apps in android market that you can download to back up your call records, sms messages. Personal settings will be lost(home screen image, ringtones etc). Your contacts will be restored by logging back into the same account and your Gmail account. Anything on the SD card will be preserved.  So other than picture messages, text messages, call logs and personal settings, most other things will be restored if you log back into same account.

Menu > Accounts > BLUR > email address

To Verify your password you can go to http://www.motorola.com/mymotoblur and login

Mark

Support Forums Manager

Mark
Former Employee
What's DOS?
Posts: 8
Registered: ‎07-22-2011
Message 5 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

I'm backing things up. It looks like it's going to take a long time.

How do I then do a reset?

And seeing as I didn't change anything on my phone to make this happen... is there anything I can do to stop it happening in the future or is it just another part of the Dext-let-down?

Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 6 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

From the settings menu in the SD Card menu there is an option for Factory Data Reset.

I've not heard of this from the things you mention. I don't have any ideas for you because you said you have not installed anything additional.  Have you possibly added a feature on your account that forces incoming calls to voicemail?

I'm not familiar with Orange's features.

Mark

Support Forums Manager

Mark
Former Employee
What's DOS?
Posts: 8
Registered: ‎07-22-2011
Message 7 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

I have added absolutely nothing. The phone was working. I turned it off for a few days. I turned it on... and it's no longer working.

The Dext *is* disappointing & Motorola have offered very poor customer service.

What's DOS?
Posts: 8
Registered: ‎07-22-2011
Message 8 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

And the minute I'm critical of the Dext the replies dry up because then a Motorola employee would be forced into offering an opinion or attempting the impossible task of explaining why there's no upgrade of Android available to owners of a Dext even though there was an update for owners of a Cliq - which is the same phone.

Be brave, admit that Motorola have let customers down by making an upgrade available in one country but not in others... go on... you know you want to.

Or... just tell me how to solve this problem with my phone that has happened in spite of me adding nothing and changing nothing

Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 9 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

In all the many comments I have read, and there have been a lot, I have

never heard of an experience like yours. Since you say you have done nothing

and the the ideas I have, don't apply regrettably, I don't have anything to

offer than suggesting a reset. Not something I like to suggest but the info

you gave, didn't spark any alternatives.

While I am sorry you had an issue getting responses from our other support

channels I'm not sure they would have had a magic fix for you either. We

haven't determined what the problem is yet so to insult my assistance is a

bit over the top. I don't normally respond to private messages asking for

help because this is a peer to peer support community and so answering

questions in private doesn't help the next person who comes along with the

same issue and encourages people to circumvent the whole purpose of the

community. Responses from Motorola employees is never guaranteed here. I was

curious about your issue and was sorry you didn't get it solved with prior

attempt to get help so I decided to respond. There are a lot of great people

here with a lot of first hand experience with the phone. There are people

here who have traveled abroad who have done the same thing but didn't have

the same experience as you.

At this time I'm not convinced it is the phone but want to confirm with a

reset. I suspect the phone reset could eliminate this issue if it were a

software problem or a setting issue. If a reset doesn't fix it then it is

not a setting issue but could be a software issue. It could also be an

account issue or network issue or subscriber preference issue. Orange would

be the only one to know that. I know that you didn't change anything but I

have had changes made in error to my account without my permission. A couple

calls to a smart person at my provider usually clears this up. Before you

do a reset you might also put your sim in another friends phone and then

have someone call you. If it rings then a reset on your next would help you

determine if it was a software issue or a setting issue. If it doesn't ring

then it is an account issue and only orange can help you.

So do what I suggested and hopefully you'll get a working phone or at least

determine where the issue lies. If you're going to insult my assistance I'd

rather help someone else who appreciates my participation.

Mark

On Jul 22, 2011 7:32 PM, "deetothegee" <

Mark
Former Employee
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 10 of 16 (16,633 Views)

Re: All calls go to voicemail... no change in my settings?

Not necessarily a problem with the phone. You haven't taken the steps

necessary to find out. Getting help is a two way street.

The Dext didn't get upgraded due to a variety of business and or technical

factors. It is not mandatory that a service provider upgrade a device. In a

couple cases I have seen them elect not to. Silly I know but it is what is.

Mark

On Jul 23, 2011 5:56 AM, "deetothegee" <

Mark
Former Employee