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bruna_mara
What's DOS?
Posts: 3
241 Views
Message 11 of 17

Re: DEXT: Can't get passed start up!

Yes, I do have an active SIM in the phone, and I´ve gone through the process of setting date, time and timezone.

safire_24
What's DOS?
Posts: 3
241 Views
Message 12 of 17

Re: DEXT: Can't get passed start up!

Help! I've had my cliq for two months now,and haven't been able to use it. It was bought in the U.S. but has Movistar on it when it starts up.The problem is it wont stay on.it keeps restarting. as soon as it turns on and i see the screen its out like a light again, going back to the white screen.Its so irritating how i can't get to use it because i really like the phone.I'm afraid it cant be returned because i am in a different country.So i need a solution as to how i can fix it. Please help!

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Location: The Moon
241 Views
Message 13 of 17

Re: DEXT: Can't get passed start up!

@bruna.mara and safire_24

I'd suggest you both try a manual factory data reset

You can perform a manual master reset:

  1. Power off the phone, press and hold camera button, press power button.
  2. Release the camera button when prompted (following the Batwings boot screen).
  3. Press the volume down button and wait for the "triangle !" screen.
  4. Open keyboard and press Alt L keys, then press Alt W keys.
  5. Wait for device to reboot
  6. Login to existing account or create a new one.

Mark

Support Forums Manager

Mark
Former Employee
safire_24
What's DOS?
Posts: 3
241 Views
Message 14 of 17

Re: DEXT: Can't get passed start up!

i already tried that and it still does it. would the fact that Movistar was once its service provioder cause this problem?

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Location: The Moon
241 Views
Message 15 of 17

Re: DEXT: Can't get passed start up!

I'm not sure. I'd suggest taking it to a service centre to have it looked at

and possibly reflashed.

Mark

Support Forums Manager

On May 15, 2011 5:42 PM, "safire_24" <

Mark
Former Employee
safire_24
What's DOS?
Posts: 3
241 Views
Message 16 of 17

Re: DEXT: Can't get passed start up!

Hi again. Do you think the problem would be fixed if i upgrade the software?

pascalmarius
What's DOS?
Posts: 1
241 Views
Message 17 of 17

Re: DEXT: Can't get passed start up!

I had the same issue and I was finally able to use the phone. The trick was to find a space where the wifi was working but with no signal from the cell tower. The registration was able to complete. Looks like that forced the phone to use the wifi connection.

Hope this helps.