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Paper Tape
Posts: 5
Registered: ‎03-25-2015
Location: Toronto
Message 1 of 7 (101 Views)

DEXT: How do I get access to my phone?

I have to solve a pattern  everytime prior to making calls and now one of my butttons on the touch screen will not allow me to complete my log in and have not been able to use my phone.

I try to get the "forgot log in " option to appear but it does not..

how can i reset it?

Explain it to me like I am 5yrs old.
What's DOS?
Posts: 254
Registered: ‎11-25-2010
Location: United States
Message 2 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

@DavidM

Normally, when you forget the pattern lock code, you can click the forget password button, and log in with your Motoblur credentials. Since that isn't working, the only other alternative that I found was a hard reset.  This will bring the device to factory specs, thus wiping out your pattern lock.  Unfortunately, it also wipes everything else out. 

Moto Sr Moderator
Posts: 23,312
Registered: ‎02-02-2016
Location: US
Message 3 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

Here is Verizon's sheet on doing a hardware reset (this will erase ALL data on the device); not sure if Bell Canada X2 is the same, but should be.

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=43044

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Note If the device isn't responding Remove / replace the battery.
  2. Press and hold Volume down then press the Power button (approx. 3-5 seconds) to power the device on. Continue holding Volume down.
  3. When Fastboot appears (located at the top), release Volume down.
  4. Press Volume down (seven times) to select Android Recovery then press Volume up.
  5. When presented with the Android screen, simultaneously press Volume up / down.
  6. Press Volume down (twice) to select wipe data / factory reset then press the Power button.
  7. Press Volume down (once) to select Yes -- delete all user data then press the Power button.
  8. When the data wipe is complete, ensure reboot system now is selected then press the Power button.
  9. Perform Initial Setup.

* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Message 4 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

@David M

If you have a DEXT this should work for you.

Mark

Support Forums Manager

Mark
Former Employee
Paper Tape
Posts: 5
Registered: ‎03-25-2015
Location: Toronto
Message 5 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

Thanks guys, the moto tech guy also told me to do so but i got 3.5 fingers = literally and cannot reach these buttons as requested so a friend will reset the whole darn thing tomorrow.

Much Thanks!!

Ill  update you all then.

Cheers,

Explain it to me like I am 5yrs old.
Paper Tape
Posts: 5
Registered: ‎03-25-2015
Location: Toronto
Message 6 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

didnt work ...

On Wed, Oct 19, 2011 at 8:12 AM, AlphaDog <

Explain it to me like I am 5yrs old.
Paper Tape
Posts: 5
Registered: ‎03-25-2015
Location: Toronto
Message 7 of 7 (101 Views)

Re: DEXT: How do I get access to my phone?

dint work .

On Wed, Oct 19, 2011 at 5:32 AM, arborij <

Explain it to me like I am 5yrs old.