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Hambone54
What's DOS?
Posts: 1
Registered: ‎06-20-2012
Views: 259
Message 1 of 2

Droid2 can't get rid of lock code

I just set up my Corporate Sync account with my Exchange Server. My D2 insists on locking every 15 minutes (requiring passcode), even though the ActiveSync Policy is set for "Not require password." When I go to Settings/Screen Lock the "None" and "Pattern" options are greyed out with the message "Disabled by remote phone administrator."
I've tried creating a new policy and linking my account, installing NoLock (didn't work). Any ideas on how to fix this would be appreciated.  

DansDroid Moto Emeritus
Moto Emeritus
Posts: 12,243
Registered: ‎11-18-2009
Location: United States
Views: 259
Message 2 of 2

Re: Droid2 can't get rid of lock code

Try putting your phone into safe mode and see if you still have the lock-up problem.  If the problem is now gone in safe mode, you have a third party application interfering with the proper operation of your phone.  


1. Power the Droid 2 off.


2. Slide the keyboard open.


3. Press and hold the OK key while powering the device back on.


4. Keep holding the OK key until you see the Home screen load. It should say Safe Mode in the bottom-left corner of the screen.


To take the device out of SafeMode, just power the device off, then back on.


 


  --- Dan