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Dravas
What's DOS?
Posts: 1
Registered: ‎05-01-2018
Location: US
Views: 1,217
Message 21 of 24

Re: Black screen

Yup I noticed this as well. Battery loss as well as a screen recovery.  Also this phone loves to lose bluetooth connectivity when the phone gets super hot. All this seems to be a serious manufactuer issue. 

buddy32105
What's DOS?
Posts: 1
Registered: ‎01-11-2019
Location: US
Views: 415
Message 22 of 24

Re: Black screen

hero

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Mrbuffles
Paper Tape
Posts: 11
Registered: ‎03-07-2014
Location: US
Views: 155
Message 23 of 24

Re: Black screen

Hey, It's 2019 and the problem has gotten worse. The phone dies after a couple hours after a full charge.

Senior MotoAgent
Senior MotoAgent
Posts: 5,369
Registered: ‎03-05-2018
Location: US
Views: 87
Message 24 of 24

Re: Black screen

HI Mrbuffles,

 

If you have tried doing the factory data reset without restoring/reinstalling all your third-party apps and files, yet you're still experiencing the same behavior, then there could be a hardware failure on your device, possibly a battery failure. Repair is the next option I would suggest. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support