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Chris_T_Fur
What's DOS?
Posts: 2
Registered: ‎01-10-2017
Location: US
Views: 672
Message 1 of 3

Droid Maxx 2 - adb

Hi all, thank you in advance.  I have a Droid Maxx 2 with a broken screen/LCD and adb is not enabled.  The phone works, but I cannot connect via USB because it is password/pattern protected.  How do I recover the data on the phone?  I was unable to get an OTG (HDMI) device to work.  The WiFi external display is also disabled.

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 643
Message 2 of 3

Re: Droid Maxx 2 - adb


@Chris_T_Fur wrote:

Hi all, thank you in advance.  I have a Droid Maxx 2 with a broken screen/LCD and adb is not enabled.  The phone works, but I cannot connect via USB because it is password/pattern protected.  How do I recover the data on the phone?  I was unable to get an OTG (HDMI) device to work.  The WiFi external display is also disabled.


Hi Chris_T_Fur,

 

This is unfortunate. I'm afraid there is no way to retrieve the data manually. If your phone is synchronized with your Google account, you may retrieve your data. Otherwise, you may contact your service provider to check if they have some kind of cloud service.

 

Thanks,

JM

Motorola Support

Chris_T_Fur
What's DOS?
Posts: 2
Registered: ‎01-10-2017
Location: US
Views: 627
Message 3 of 3

Re: Droid Maxx 2 - adb

There does not seem to be a solution to this issue.  I ordered another screen.

 

Thanks for the help.