07-26-2018 06:17 PM
My Droid Maxx2 phone is just under 2 years old. For the last few weeks the battery hasn't been holding a charge like it used to. When the battery percentage drops to about 30% or just under, the phone shuts off. If I turn it back on, the percentage is still more than 20%, but will shut off again. I have to charge it for it to stay on again. The phone isn't damaged at all. In fact, it still looks brand new because I've always kept it inside a Lifeproof case. My husband has the same phone and doesn't have this problem.
Did anyone else have this problem? The last thing I want to do is give Motorola $125 to exchange this phone for a used phone. Just wondering if anyone has had luck getting Motorola to replace the battery for free like Apple did with Iphones.
07-27-2018 09:50 AM - edited 07-27-2018 09:51 AM
I understand you want to replace your phone's battery but we actually don't replace parts, we replace/exchange the whole phone and it looks like it was already discussed to you. I am also curious what troubleshooting steps have you done so far? I might be able to provide you some troubleshooting steps that may help resolve this issue.
Please also update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. Need help updating your profile? See here.
**Please don't ask me questions by Personal Message; questions belong in the forums