05-29-2012 06:26 PM
I have owned a Droid Pro Plus (Pro+ 4G) from Bell Canada from launch last November. After just 6 months of use, the screen started to go haywire. Sometimes it doesn't get my touch inputs, other times it goes into "automatic mode" with continuous random inputs until I turn off the screen.
According to a phone shop person I interviewed, this has to do with the touchscreen's digitizer. Do you have any comment on that?
This phone has always been handled with care - never dropped, never wet, absolutely spotless - and thus how this could fail on me after just 6 months of use is beyond belief. I am currently on travel in the USA, and wonder if the guarantee is international???
07-02-2012 11:09 AM
Hello, software conflicts can mimic some types of hardware failures, including digitizer anomalies. Put your phone into safe mode (described below) and then test your phone. If the problem is now gone, you have a third party application as the source of your problem. To the best of my knowledge, warranty issues must be resolved by Motorola in the country of purchase. --- Dan