11-27-2011 06:09 PM
It's pretty clear this is a bug in the software release. We'll see how quick Motorola responds. This problem makes the keyboard basically useless in the evening when the light is dim. You saw how quick Apple was to respond to the battery problem on the iPhone, now we'll see if Motorola even cares about their customers other than to tell them to reboot the device.
12-03-2011 05:56 AM
I had the same issue with the backligt after the GB update. I was so upset, a few days ago I turned the Auto-brightnes back on just to see if that would help. Suprisingly the keyboard backlight is working properly with the Auto brightness turned on. I am curious to see if this helps any other phones.
01-12-2012 10:46 AM
Before I checked the forums, I went to Veriz. and had the phone physically replaced. it NEVER occured to me that something so simple could have escaped any mature QC organization -- after all, I suspect we all bought the Pro because of the keyboard, right? so it's a feature we're knida interested in, Exact same problem with the replacement. I opened a ticket with Motorola on-line and was told to call: a useless, frustrating and utter waste of my time. They told me to do a factory reset of the phone -- i reminded her that it had just arrived from the factory. I got a supervisor on the phone...he told me that it was not a known issue because they "monitor the boards constantly". I suggested that perhaps they should monitor the one they HOST since there is an ongoing thread about it. He helpfully said that maybe the problem would be fixed in the next update 30-60 days. "Not if you don't acknowledge the problem exists" said I. His final suggestion -- send in the phone to have it flashed. I gently said that was the same thing as a factory reset, and reflashing w/o knowing whether any firmware update was writting to address the problem would not, in fact, address the problem.
02-02-2012 01:33 PM
I have the Auto Brightness turned on and my backlight still does not work at night. I have to aim it at the TV, use a flashlight, or use the light from my daughter's IPOD to get my backlight to turn on when it is dark. If Motorola does not care to fix this, then I hope Apple will put out a phone with a keyboard so that I can move over to them. I am really bummed that there has been no response to this and it has been am ongoing issue for going on three months.
02-02-2012 03:25 PM
02-02-2012 08:10 PM
My reply from earlier today appears to have alterations. I will try again.
First verify if the Droid Pro's keyboard light is working. Cover the top left corner of phone. There is a light sensor at the top left corner. The backlight should turn on. If it does, remove the battery for at least one minute, preferably longer. Put battery back in. When the Droid Pro completes powering up, the keyboard light works. The problem was due to the last software patch.
The above process works for my Droid Pro. Good Luck