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bbarbiere
What's DOS?
Posts: 1
Registered: ‎11-27-2011
Views: 576
Message 11 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

It's pretty clear this is a bug in the software release. We'll see how quick Motorola responds. This problem makes the keyboard basically useless in the evening when the light is dim. You saw how quick Apple was to respond to the battery problem on the iPhone, now we'll see if Motorola even cares about their customers other than to tell them to reboot the device.

kiwimalayalee
What's DOS?
Posts: 6
Registered: ‎06-02-2011
Location: New Zealand
Views: 576
Message 12 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

heya dan, any other work around you want to suggest?

torisdad114
What's DOS?
Posts: 1
Registered: ‎12-03-2011
Views: 576
Message 13 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

I had the same issue with the backligt after the GB update. I was so upset, a few days ago I turned the Auto-brightnes back on just to see if that would help. Suprisingly the keyboard backlight is working properly with the Auto brightness turned on. I am curious to see if this helps any other phones.

djewell
What's DOS?
Posts: 3
Registered: ‎01-05-2011
Views: 576
Message 14 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

I used "torisdad114"'s approach and turned the autobright feature on and keyboard backlight feature works fine now. 

joe_in_balto
What's DOS?
Posts: 3
Registered: ‎01-12-2012
Location: United States
Views: 576
Message 15 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

Before I checked the forums, I went to Veriz. and had the phone physically replaced.  it NEVER occured to me that something so simple could have escaped any mature QC organization -- after all, I suspect we all bought the Pro because of the keyboard, right?  so it's a feature we're knida interested in,  Exact same problem with the replacement.  I opened a ticket with Motorola on-line and was told to call:  a useless, frustrating and utter waste of my time.  They told me to do a factory reset of the phone -- i reminded her that it had just arrived from the factory.  I got a supervisor on the phone...he told me that it was not a known issue because they "monitor the boards constantly".  I suggested that perhaps they should monitor the one they HOST since there is an ongoing thread about it.  He helpfully said that maybe the problem would be fixed in the next update 30-60 days.  "Not if you don't acknowledge the problem exists" said I.  His final suggestion -- send in the phone to have it flashed.  I gently said that was the same thing as a factory reset, and reflashing w/o knowing whether any firmware update was writting to address the problem would not, in fact, address the problem.


UFB

jkunert
What's DOS?
Posts: 8
Registered: ‎12-22-2010
Location: United States
Views: 576
Message 16 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

 Same problem. When I cover the top part of my Droid Pro, the backlight turns on briefly.

Sevill
What's DOS?
Posts: 4
Registered: ‎11-22-2011
Location: United States
Views: 576
Message 17 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

I have the Auto Brightness turned on and my backlight still does not work at night. I have to aim it at the TV, use a flashlight, or use the light from my daughter's IPOD to get my backlight to turn on when it is dark. If Motorola does not care to fix this, then I hope Apple will put out a phone with a keyboard so that I can move over to them. I am really bummed that there has been no response to this and it has been am ongoing issue for going on three months.

joe_in_balto
What's DOS?
Posts: 3
Registered: ‎01-12-2012
Location: United States
Views: 576
Message 18 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

ditto.  friggin' ditto.

jkunert
What's DOS?
Posts: 8
Registered: ‎12-22-2010
Location: United States
Views: 576
Message 19 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

 First ver the top of phone. There is a sensor at the top right corner. The backlight should cturn on. If itthe does, remove the battery for at least one minute, preferably longer. Put battery back in.
jkunert
What's DOS?
Posts: 8
Registered: ‎12-22-2010
Location: United States
Views: 576
Message 20 of 24

Re: Droid Pro keyboard backlight not working properly after upgrading to 2.3.3

My reply from earlier today appears to have alterations. I will try again.


First verify if the Droid Pro's keyboard light is working. Cover the top left corner of phone. There is a light sensor at the top left corner. The backlight should turn on. If it does, remove the battery for at least one minute, preferably longer. Put battery back in. When the Droid Pro completes powering up, the keyboard light works. The problem was due to the last software patch.


The above process works for my Droid Pro. Good Luck Smile