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tjpellegrin
What's DOS?
Posts: 1
Registered: ‎06-03-2012
Location: United States
Views: 218
Message 1 of 2

reboot problems

I have had this phome for about 1 1/2 years.  I have two problems.  The phome will freez up and reboot.  It sometimes reboots 5-6 times an then stabilizes. 


Second problem is bluetooth conectivity thru my vehicle.  If I use my vehicle to make call it will drop call before completed.  I must enter redial it will then go thru.  Ford dealer says it is teh phone.


Is there a software up grade???

DansDroid Moto Emeritus
Moto Emeritus
Posts: 12,243
Registered: ‎11-18-2009
Location: United States
Views: 218
Message 2 of 2

Re: reboot problems

Hello, I suspect you may have a third party application as the root cause of your problem.   Put your phone into safe mode, if the problem(s) are now gone, a third party application is the culprit.     --- Dan


Enable Safe mode


  1. Press and hold the Power button.
    Power button

  2. Select Power off.
    Power off

  3. Press the Power button.
    Power button

  4. Once the Motorola logo appears, press and hold the S key.
    Motorola logoS key

  5. Hold the S key until Safe mode appears in the lower-left of the home screen.
    This may take up to 30 seconds.
    Safe mode

  6. While in Safe Mode, remove the most recently installed applications.

  7. Power cycle the device then attempt to use the device.

  8. If the device works properly, install applications one at a time to identify the application causing the problem.


 


 


 


 


 


Disable Safe mode


  1. Press and hold the Power button.
    Power button

  2. Select Power off.
    Power off

  3. Press the Power button.
    Power button