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What's DOS?
Posts: 32
Registered: ‎09-26-2012
Location: United States
Message 1 of 32 (30 Views)

Delayed Google (talk, mail) notifications on wifi


My Gmail and Google Talk notifications are delayed on wifi when my screen is off. When I'm actively using the phone and my screen is on, there is no delay. Typical delay when screen is off is 3-5 minutes. However, I've seen delays as long as 20 minutes. Strange thing is, the delay kicks in literally the second I turn my screen off. For instance, I can be sitting and using the phone, turn it off, and then one second later send myself a Gtalk message, and the message won't come in for 3-5 minutes.



If I turn my screen on during this "delay period," all of the notifications immediately show up. So it's almost like the phone is going into some reduced wifi sensitivity mode the instant I turn the screen off.



For the record, my wife's Galaxy Nexus always gets Gmail and Gtalk notifications instantly when on wifi (yes, including the same wifi network that is giving me problems).



The only fix I've attempted so far is setting my phone's wifi to 2.4 ghz only, which did not seem to change anything. I already have the phone's wifi set to "Always" on. I do not have any power saving features turned on (no juice defender, no smart actions, etc.).



Any advice?  Thanks.



Edit: Oh, and my router is an Apple Airport Express (as part of a Time Capsule).  (see below: I've now also tried an Actiontec router, and I get the same delays).



Edit #2: In case it was not clear, I'm not looking for a way to keep my screen on.  I'm looking for a way to get timely Google notifications even when my screen is off, i.e., the phone is in standby.



Also, I tried connecting it to another wifi network using the router provided to me by Verizon.  It is an Actiontec router.  I get exactly the same delays when connected to it as I do when connected to my Airport.  So it does not seem to be a problem with the Airport.

Moto Emeritus
Posts: 12,243
Registered: ‎11-18-2009
Location: United States
Message 2 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi


Under settings > display > sleep > have you tried the "never timeout" option?    --- Dan

What's DOS?
Posts: 32
Registered: ‎09-26-2012
Location: United States
Message 3 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi


Well, first of all, I don't have a "never timeout" option.  10 minutes is the longest I have.



Second, even if I did have that option, it would keep my display on forever, which is clearly not a viable solution.



I should be able to get timely notification on wifi even when my screen is off.



 

Moto Emeritus
Posts: 12,243
Registered: ‎11-18-2009
Location: United States
Message 4 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi



phositadc said:


Well, first of all, I don't have a "never timeout" option.  10 minutes is the longest I have.



Second, even if I did have that option, it would keep my display on forever, which is clearly not a viable solution.



I should be able to get timely notification on wifi even when my screen is off.



 


View original




Understood.  I thought there would be more consistency with ICS on the time out variables.  I was accustomed to it on various devices with Gingerbread, but still wonder why it wasn't/isn't consistent now.  There's something I'm overlooking, but with the collective knowledge pool we have on the forum, I'm certain they'll come up with a solution.   --- Dan

Motorola Admin
Posts: 14,590
Registered: ‎02-03-2016
Location: United States
Message 5 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi


What do you have set for Wi-Fi behaviour under Settings > Wi-Fi > Menu > Advanced > Keep Wi-Fi on during sleep?

What's DOS?
Posts: 32
Registered: ‎09-26-2012
Location: United States
Message 6 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi



Matt (Forums Manager) said:


What do you have set for Wi-Fi behaviour under Settings > Wi-Fi > Menu > Advanced > Keep Wi-Fi on during sleep?


View original


Keep wifi on during sleep is set to "Always."  And, as I mentioned, I do get the notifications after several minutes.  If it were set to "never," presumably I would never get the notifications until the screen is turned on, which is not the case.

Motorola Admin
Posts: 14,590
Registered: ‎02-03-2016
Location: United States
Message 7 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi



phositadc said:



Matt (Forums Manager) said:


What do you have set for Wi-Fi behaviour under Settings > Wi-Fi > Menu > Advanced > Keep Wi-Fi on during sleep?


View original


Keep wifi on during sleep is set to "Always."  And, as I mentioned, I do get the notifications after several minutes.  If it were set to "never," presumably I would never get the notifications until the screen is turned on, which is not the case.


View original


If Wi-Fi is off, and you are using LTE/3G, does the behaviour change? This is interesting...

What's DOS?
Posts: 32
Registered: ‎09-26-2012
Location: United States
Message 8 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi



Matt (Forums Manager) said:



phositadc said:



Matt (Forums Manager) said:


What do you have set for Wi-Fi behaviour under Settings > Wi-Fi > Menu > Advanced > Keep Wi-Fi on during sleep?


View original


Keep wifi on during sleep is set to "Always."  And, as I mentioned, I do get the notifications after several minutes.  If it were set to "never," presumably I would never get the notifications until the screen is turned on, which is not the case.


View original


If Wi-Fi is off, and you are using LTE/3G, does the behaviour change? This is interesting...


View original


Yep, if I'm just using 4G or 3G, everything comes in immediately -- no delay problems whatsoever.  Delay problem only occurs on wifi.



By the way, in case its relevant, I'm using WPA2 encryption on my router.

Motorola Admin
Posts: 14,590
Registered: ‎02-03-2016
Location: United States
Message 9 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi


Okay -- now I'm confused.



First, how are you telling that there's a delay and how long it lasts?



Second, if the notifications show up instantly once the screen is turned on, what's the damage.



What am I missing?

What's DOS?
Posts: 32
Registered: ‎09-26-2012
Location: United States
Message 10 of 32 (30 Views)

Re: Delayed Google (talk, mail) notifications on wifi



Matt (Forums Manager) said:


Okay -- now I'm confused.



First, how are you telling that there's a delay and how long it lasts?



Second, if the notifications show up instantly once the screen is turned on, what's the damage.



What am I missing?


View original


Here's how I know there's a delay.  Phone is on; screen is off.  I pick up my wife's phone, or I log in to a gmail account from a computer, and I send a Google Talk message or a Gmail to my phone.  Phone sits there and does nothing.  3, 4, 5... sometimes up to 20 minutes later, phone FINALLY plays a notification sound letting me know that it received the Gtalk or the Gmail.



Second, isn't the whole point of notification sounds to let you know that you have a new email or message without having to turn my screen on to check every 5 minutes? So the damage is that I have no idea I got a new email or message unless I actively turn my phone on every few minutes and check.  Again, sometimes 20 minutes will pass, and an email or a message is just waiting for me, and I have no idea its there because the notification is so delayed because the phone is so delayed in receiving it while on wifi.



Sorry if I was unclear, but hopefully that makes it perfectly clear.



And yes, if I never connect to wifi and just always leave it on 3G or 4G, then the notification delay problem goes away -- everything comes in within a few seconds of when it is sent.  But giving up wifi is not a viable solution.



Edit: Oh, and just to be clear, I do not think it's just a notification sound issue.  I think my phone actually does not receive the email or the message until the notification sound finally plays.  For instance, frequently I will turn the screen on after it has been off for awhile, and 3 or 4 messages and emails will all flood in at once.