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Token Ring
Posts: 299
Registered: ‎11-07-2009
Location: United States
Message 1 of 8 (65 Views)

Media volume goes to zero after unplug headphones

Recently, when I unplug my headphones, the media volume level indicator briefly comes up and shows that the media volume has been set to zero.  I can't imagine why this is happening... has anyone else seen this?

Moto Emeritus
Posts: 12,243
Registered: ‎11-18-2009
Location: United States
Message 2 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

Try putting your phone into safe mode, using the link below for directions, please post your results if it still behaves in the same manner in safe mode.    --- Dan


 






Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA


 


Note Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.


Enable Safe mode
Disable Safe mode


 


 


Enable Safe mode


  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Power button

  2. Power the device on.
    Note Press and momentarily hold the Power button.

  3. When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
    Safe mode

  4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
    Safe mode

  5. While in Safe Mode, remove the most recently installed applications.

  6. Power cycle the device then attempt to use the device.

  7. If the device works properly, install applications one at a time to identify the application causing the problem.


 


 


Top


 


 


Disable Safe mode


  1. Power the device off.
    Note Press and hold the Power button then select Power off.

  2. Power the device on.
    Note Press the Power button.


 




Moto Sr Moderator
Posts: 4,117
Registered: ‎12-10-2006
Location: United States
Message 3 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

has this happened since the software update recently? 

What's DOS?
Posts: 7
Registered: ‎03-31-2012
Location: United States
Message 4 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

 just wanted to chime in that I've had the same issue, and yes, it started with the latest update for me. I tried removing the apps I've installed since then (wasn't that many, so that was easy to test) but the issue still continues. I have not tried the safe mode yet though.
Moto Sr Moderator
Posts: 4,117
Registered: ‎12-10-2006
Location: United States
Message 5 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones


Dash said:

 just wanted to chime in that I've had the same issue, and yes, it started with the latest update for me. I tried removing the apps I've installed since then (wasn't that many, so that was easy to test) but the issue still continues. I have not tried the safe mode yet though.

 i will report this as a possible issue. i had a feeling it was going to be after the update. maybe a Moto rep will stop by for some questions.

Token Ring
Posts: 299
Registered: ‎11-07-2009
Location: United States
Message 6 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

I tried Safe mode and it stopped happening.  I then uninstalled turntable.fm and it's fixed now...

What's DOS?
Posts: 7
Registered: ‎03-31-2012
Location: United States
Message 7 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

 I somehow missed that app when testing... Confirmed fix for me as well. (Turntable.fm)
Moto Sr Moderator
Posts: 4,117
Registered: ‎12-10-2006
Location: United States
Message 8 of 8 (65 Views)

Re: Media volume goes to zero after unplug headphones

so now we know.


 


thanks