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4 Posts

02-06-2014

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DT2: Wifi Calling update 24.31.22 not available?

2016-10-21, 22:01 PM

I just received a warranty replacement phone from Verizon. It is on OS version 24.14.16 and I don't have wifi calling capability. When I check for system updates it tells me that my phone is up to date.

 

Did Verizon or Motorola pull the latest wifi calling update? Do any of you know what is going on?

 

Thanks,

Wes

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4 Posts

02-06-2014

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-24, 16:14 PM
Bump.
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465 Posts

02-05-2015

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-24, 21:48 PM

wrote:

I just received a warranty replacement phone from Verizon. It is on OS version 24.14.16 and I don't have wifi calling capability. When I check for system updates it tells me that my phone is up to date.

 

Did Verizon or Motorola pull the latest wifi calling update? Do any of you know what is going on?

 

Thanks,

Wes



Hi Wesley,

This is Maya and I will be assisting you today, I need you to me a favor. Please add the next information, IMEI of your device so we can check that for you.


I will be waitng on your response.

Regards,

Maya
Motorola Support

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28 Posts

09-12-2015

US

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-25, 18:54 PM

Hi Maya - I'm in a similar position. I got a refurbed phone after I experienced the vertical green line issue on my original. I'm sitting at 24.14.16 while it says I have up to date software. Can I PM you my IMEI info too?

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8 Posts

10-26-2016

US

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-26, 0:47 AM

aI have the exact same problem.  Got a replacement for a phone that quit working from Asurion.  It came with 24.14.16 and absolutley will NOT update to 24.31.22.  From phone settings it says it is up to date.  Using the Upgrade Assistant software on the PC it does the same thing.  There is obviously something bad going on with the replacement phones.  Has anyone found any resolution to this issue???  I have done everything I can think of from wiping cache to facctory reseting phone.

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8 Posts

10-26-2016

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-26, 0:49 AM

Same problem - Resolution??????????

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-26, 0:50 AM

Ditto and Double Bump

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4 Posts

02-06-2014

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-26, 4:30 AM

Hello Maya,

 

My IMEI is in my profile under the associated heading.

 

Here it is again

<IMEI removed per user request>

 

Thanks Wes

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28352 Posts

02-02-2016

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Re: DT2: Wifi Calling update 24.31.22 not available?

2016-10-27, 18:25 PM

wrote:

Hello Maya,

 

My IMEI is in my profile under the associated heading.

 

Here it is again

<IMEI removed per user request>

 

Thanks Wes


I removed your IMEI as requested. Keep in mind you can edit your own posts and remove things yourself. Also, the IMEI is not dangerous to post, so no real risk there.


As for the update - going out in waves. You will get it at some point. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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