06-19-2017 11:02 AM - edited 06-19-2017 11:03 AM
The reset does NOT HELP. I did the reset without restore and still get random I restarts and erratic battery levels. For now I just plug in my phone weight every chance I get.
06-27-2017 02:34 PM
Does anyone have any update to this? I'm doing daily cashe clearing, running in safe mode, and leaving my phone plugged in unless i have to walk away from my desk and plugging it back in right away, otherwise the battery quickly drops and resets multiple times a day.
06-28-2017 10:16 PM - edited 06-29-2017 08:04 AM
Please try battery calibration and let me know. Thank you!
I am still trying to determine whether this has helped. My first impression was that it didn't make a difference, but I don't want to rush to judgment, so I'm going to give it another week or so before reporting back. I might even try battery calibration again, unless that's a bad idea for any reason.
After performing a battery calibration, I wasn't sure I saw much improvement. I wanted to give it some time to be sure, though, as I wrote above on 5/23.
I then followed the Wipe Cache Partition guide you provided on 5/25 to remove temporary files. This definitely improved my phone's processing speed, but I'm not sure it reduced battery drainage, so I did another battery calibration.
Android pushed a system update (from 25.10.11.en.US to 25.201.6, which I think was mainly a security patch) that I installed a few weeks ago on 6/6. After that, I noticed I started really losing battery again, so the steps must've helped somewhat.
In light of all that, I wiped my cache partition again tonight and am trying another battery calibration now. We'll see. One more question on calibration: If I use my phone a little while it's charging during calibration, does that mess up the process? For instance, while writing this, I opened its settings and looked at its system update history.
Any other suggestions? I sure hope it doesn't come down to a factory data reset without restoring apps. That's the last thing I want to do!
06-29-2017 06:20 AM
I have found a potential source of my battery issue (it is draining much quicker than it was before the recent updates).
Several times recently when I checked my bluetooth it showed that the phone was trying to pair with my BT headphones. The headphones were at work, I was in the car on my way to/from work each time. For now I guess I'll have to forget the headphones after I am done using them and repair when needed. But if it is constantly trying to pair when the headphones are not around I would think that would use up battery power.
06-29-2017 10:17 AM
06-29-2017 01:06 PM
I'm already looking at something else. If I have to send money to replace this phone, it won't be spent on a Moto product.
I'm pretty sure that nearly everyone here has done exactly as instructed by Motorola and are still having the same issues. Clearly it's either beyond their ability/desire to fix via software, or it's a problem with the physical battery itself. Either way, this delay (we've been complaining for several months or longer) is wholly unacceptable. I've been a loyal Motorola customer for nearly 20 years but am giving serious consideration to never buy another product of theirs if they don't resolve this issue
07-04-2017 02:49 PM
I finally give up and called Verizon to get a warranty replacement. The agent told me that they had received calls about Motorola Turbo 2 battery and reset issues on the Droid phones from the update but it had not been elevated high enough to have a solution from Motorola. I'm back to 24+ hours of battery and WILL NOT ALLOW THE UPDATE.
07-20-2017 12:42 PM
Filing a lawsuit is the only way users of Motorolas crappy products can fight back! I am currently filing a class action in reference to the Droid Turbo 2 specifically for battery issues withe this model phone, Thousands of customers are complaining about this, however Motorola has done nothing. When I mentioned this to a representative at Morotola customer service, they laughed. Well now, let us see who laughs last! Instead of replacing 2 phones, Motorola would rather end up spending hundreds of thousands of dollars, if not millions, reimbursing customers with defective phones. Also the bad reviews I will post on blogs, social media and a radio show I host. I will have a on air discussion with callers, talking about Motorolas poor products and Verizon's refusal to accept any responsibility for the crap they sell to their customers. Personally I wanted this issue to end peacefully, however Motorola wants a war. Now they have one!!
07-26-2017 08:12 AM
hi my friends.
i buy droid turbo 2 . after turn on my phone its update 3 step .
after update to android 7 my battery loses fast . i charge my phone when its turn off. after battery charged 100 i unplug charger . after turn on my phone battery is 98 .
when i use my phone the battry lose fast (instagram-telegram-web). my screen bright is 50 . in normal use my battery life is 18 hrs.when turn on my screen battery use is very very fast . please help me.