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01-12-2016

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Incoming call notification display issue

2016-01-12, 10:22 AM

Hi,



I own a Motorola Droid Turbo 2 phone. I am facing an issue with incoming call notification. When my phone is locked and an incoming call is received, the phone rings but does not display the incoming call details until I unlock the phone. So I need to unlock the phone, see who it is and then either pick or cancel the call.



Please let me know if there is any setting that can help fix.



Regards,

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15382 Posts

02-04-2016

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Re: Incoming call notification display issue

2016-01-14, 4:33 AM

Moved to the proper community for your best chance at getting an answer. Hope this helps.

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

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3736 Posts

04-04-2013

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Re: Incoming call notification display issue

2016-01-14, 4:38 AM
Do you have the Moto App set to Wake Screen When Notifications Arrive? Are phone calls the only notifications that do not display on the Lock Screen?
~Scott
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3 Posts

01-12-2016

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Re: Incoming call notification display issue

2016-01-14, 10:03 AM

Hi,



Thanks for your response. While browsing through the forums I found a solution which helped resolve my issue of Phone calls (only) notification not appearing on the screen when it is locked. I fixed it by selecting "Reset app preferences" from Settings--> Apps --> click on the 3 vertical dots on right hand top corner.



Regards,

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1 Posts

07-09-2019

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Re: Incoming call notification display issue

2019-07-09, 16:01 PM

Partial solution .. cancel/disable your Google DUO app, for video phone calls, review other permissions for notifications and display. Then restart your cell phone & try an incoming call test with another phone.

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