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Senior MotoAgent
Senior MotoAgent
Posts: 288
Registered: ‎06-15-2016
Location: US
Views: 1,375
Message 71 of 217

Re: Nougat Update Issues


@DavidT1989 wrote:

I have been transferred to teir two tech support with Verizon Wireless. I have told all that I have done in troubleshooting and they said that I already did everything that has been suggested​ to fix it. They said that I may get a different model of phone because the teir two support specialist said that is what they are going to recommend.  Fingers crossed here. I hope that this will slove the issue.


Hi DavidT1989 -

 

I understand you contacted Verizon Wireless to review replacement options. Were they able to resolve the issue you're experiencing? Please let me know if you still need assistance with setting up a warranty exchange through Motorola.

DavidT1989
Punch Card
Posts: 19
Registered: ‎01-03-2017
Location: US
Views: 1,709
Message 72 of 217

Re: Nougat Update Issues

I am still working with Verizon in this. I will not, repeat, will not talk to Motorola about this anymore unless someone can offer better assistance​ than what Motorola has already offered. I will not lose any money on this phone if it is still under warranty. If you or someone else can offer me a new phone such as the Moto X Droid Edition of the Moto X Force Droid Edition, than I am willing to talk about it.

PritamSen
Paper Tape
Posts: 6
Registered: ‎04-16-2017
Location: IN
Views: 1,650
Message 73 of 217
Lmaggi
What's DOS?
Posts: 1
Registered: ‎04-26-2017
Location: US
Views: 1,567
Message 74 of 217

Re: Nougat Update Issues

I wish I had checked here before I took my old phone back to Verizon. After the update, I could no longer charge the phone using the USB, only the Qi charger. Verizon tested and said it was a short in the micro USB port.

New phone came without the update and I installed it unknowingly. 

This sucks. I'm going to try going back to Verizon for help.

rupunzlkim
Paper Tape
Posts: 6
Registered: ‎11-10-2015
Location: US
Views: 1,518
Message 75 of 217

Re: Nougat Update Issues

I have Turbo 2, build NCK25.118-10

Since the update when I answer a phone call via tapping Accept, it is started in speakerphone mode.  Huge issue because now my call is interrupting whatever is going on around me, and a privacy issue.  It appears that it may be related to the bluetooth function (haven't had time to fully test), but after disconnecting from bluetooth AND turning bluetooth off, it is still going to speakerphone.  I couldn't find any setting to stop that behavior.

 

First time this happened I researched and found suggestion to wipe cache.  FYI, your Turbo 2 instructions for wiping cache do not reflect Nougat 7.0 instructions, last one there is for 6.0, so please update.  Anyway, wiping cache fixed it until next bluetooth connection.  It is sporadically fixed by restarting the phone.

Laurie48
What's DOS?
Posts: 1
Registered: ‎04-30-2017
Location: US
Views: 1,397
Message 76 of 217

Re: Nougat Update Issues

My phones apps are touchy to. Pretty much have to slam them to open! Also, "turbo charge " keeps popping up while charging. Keyboard isthmus as well. 

MaximillianC
Paper Tape
Posts: 14
Registered: ‎12-09-2014
Location: US
Views: 1,316
Message 77 of 217

Re: Nougat Update Issues

I am having similar issues.  My phone is sooooo slow and "laggy" SO frequently since the Nougat update that I've literally had to use every bit of strength I can muster to not throw my phone on the floor, at the wall, or out of a window.  More annoying is that, as an advanced-level techie (and software developer), I've tried to do my own troubleshooting, and the tools available make that far more difficult than it should be.  I now have the Android Developer Options > Show CPU usage (screen overlay) enabled.  With that, I can see that whenever the phone freezes up, the "blue bar" is really big... but I cannot even find a consenus on what the blue bar is measuring.  Some people say that means "CPU time spent in I/O" (which seems to make the most sense to me), but others say that it's "low-priority process CPU usage".  All I know is that when that blue bar is big, I can't use my phone, and should just wait for the blue bar to shrink before trying to do anything.  So that has at at least mitigated the "unpredictability" aspect of this problem.  But I cannot see what process is doing all of the I/O that's slowing my phone to a halt constantly, which means I cannot get to the bottom of this problem, and am at Motorola/Lenovo/Android's mercy, hoping enough people complain about this that they solve it.  None of the techs I've spoken with at Verizon or Motorola have been even remotely helpful on this issue, and, as usual, everyone I speak to says "Oh, I haven't heard anyone else reporting that yet".  Surprise, surprise!

 

On a related note, Motorola/Lenovo, please take NOTE:  I do not have time to do a factory reset on my phone every da** time a software update (whether the software be the Android OS, or some app I have installed) screws it up.  Phone manufacturers need to come to a realization that smart phones are pretty much like laptops now.  As such, they need to provide support competent enough to diagnose and resolve highly-technical issues (not just hire low-skilled people in the Phillipines and/or India to step through very basic (and sometimes irrelevant) troubleshooting steps, and then recommend a factory reset, and then device replacement).  The techs who respond to issues (like at Verizon and Motorola) need to have higher support tiers where the techs have advanced technical knowledge, and can offer better solutions than factory resets.  That brings me to my next complaint...

 

It takes me DAYS to get my phone "back to normal" when I replace it, and it shouldn't require that much effort.  With a PC, if I have a current backup and my PC fails, I can replace it with a similar model, and restore my backup in an hour or two, and everything is almost exactly how it was before.  With an Android phone, the restore process is unreliable, at best.  Sure, it re-installs most of your apps... but every time I've used it, there are several apps that don't get restored on the new device, and I never know which ones until I go to use them.  And forget about the settings for those apps--if you have data or settings stored locally for an app (not in the cloud), you're unlikely to get it back unless you manually find the data files, back them up somewhere (to your PC maybe over USB), and then restore them yourself.  Then there's the Android system settings, many of which also don't restore properly.  There needs to be a better way, and doing so would make the device replacement process MUCH easier, resulting in less frustration for customers.

 

Back to the original issue--this awful freezing/lagging after the Nougat update.  What makes this all the more upsetting is, after weeks of desperately keeping my Droid Turbo 2 plugged in every waking hour to keep it from going dead (because, like so many others have experienced, my USB port went bad after a few months and was preventing my phone from charging), I finally got a replacement... and everything was working GREAT for a few weeks, but then that stupid Nougat update came along, and I'm right back to hating my phone again.  This is really creating a miserable experience for me, and, after years of ups and downs with Motorola Droid phones (ever since my first Droid 2 years ago), can you understand why I'm probably not going to buy any more Droid phones (or Motorolas at ALL, for that matter)?  The specs on this phone (battery life, CPU, RAM, internal storage, camera resolution) are great.  But when the device is this unreliable, the nicest phone in the world becomes unbearable.

 

For the few of you who took the time to read my rant, thanks!  Hopefully I said one or more things you agree with.  If so, please let Motorola/Lenovo know by replying and saying so.  Thanks!

MaximillianC
Paper Tape
Posts: 14
Registered: ‎12-09-2014
Location: US
Views: 1,316
Message 78 of 217

Re: Nougat Update Issues

I am having the same problem as @DAH135 and clearing the system cache partition did not help me, just FYI.

Mon73
Token Ring
Posts: 167
Registered: ‎01-06-2016
Location: US
Views: 1,282
Message 79 of 217

Re: Nougat Update Issues


@MaximillianC wrote:

I am having similar issues.  My phone is sooooo slow and "laggy" SO frequently since the Nougat update that I've literally had to use every bit of strength I can muster to not throw my phone on the floor, at the wall, or out of a window.  More annoying is that, as an advanced-level techie (and software developer), I've tried to do my own troubleshooting, and the tools available make that far more difficult than it should be.  I now have the Android Developer Options > Show CPU usage (screen overlay) enabled.  With that, I can see that whenever the phone freezes up, the "blue bar" is really big... but I cannot even find a consenus on what the blue bar is measuring.  Some people say that means "CPU time spent in I/O" (which seems to make the most sense to me), but others say that it's "low-priority process CPU usage".  All I know is that when that blue bar is big, I can't use my phone, and should just wait for the blue bar to shrink before trying to do anything.  So that has at at least mitigated the "unpredictability" aspect of this problem.  But I cannot see what process is doing all of the I/O that's slowing my phone to a halt constantly, which means I cannot get to the bottom of this problem, and am at Motorola/Lenovo/Android's mercy, hoping enough people complain about this that they solve it.  None of the techs I've spoken with at Verizon or Motorola have been even remotely helpful on this issue, and, as usual, everyone I speak to says "Oh, I haven't heard anyone else reporting that yet".  Surprise, surprise!

 

On a related note, Motorola/Lenovo, please take NOTE:  I do not have time to do a factory reset on my phone every da** time a software update (whether the software be the Android OS, or some app I have installed) screws it up.  Phone manufacturers need to come to a realization that smart phones are pretty much like laptops now.  As such, they need to provide support competent enough to diagnose and resolve highly-technical issues (not just hire low-skilled people in the Phillipines and/or India to step through very basic (and sometimes irrelevant) troubleshooting steps, and then recommend a factory reset, and then device replacement).  The techs who respond to issues (like at Verizon and Motorola) need to have higher support tiers where the techs have advanced technical knowledge, and can offer better solutions than factory resets.  That brings me to my next complaint...

 

It takes me DAYS to get my phone "back to normal" when I replace it, and it shouldn't require that much effort.  With a PC, if I have a current backup and my PC fails, I can replace it with a similar model, and restore my backup in an hour or two, and everything is almost exactly how it was before.  With an Android phone, the restore process is unreliable, at best.  Sure, it re-installs most of your apps... but every time I've used it, there are several apps that don't get restored on the new device, and I never know which ones until I go to use them.  And forget about the settings for those apps--if you have data or settings stored locally for an app (not in the cloud), you're unlikely to get it back unless you manually find the data files, back them up somewhere (to your PC maybe over USB), and then restore them yourself.  Then there's the Android system settings, many of which also don't restore properly.  There needs to be a better way, and doing so would make the device replacement process MUCH easier, resulting in less frustration for customers.

 

Back to the original issue--this awful freezing/lagging after the Nougat update.  What makes this all the more upsetting is, after weeks of desperately keeping my Droid Turbo 2 plugged in every waking hour to keep it from going dead (because, like so many others have experienced, my USB port went bad after a few months and was preventing my phone from charging), I finally got a replacement... and everything was working GREAT for a few weeks, but then that stupid Nougat update came along, and I'm right back to hating my phone again.  This is really creating a miserable experience for me, and, after years of ups and downs with Motorola Droid phones (ever since my first Droid 2 years ago), can you understand why I'm probably not going to buy any more Droid phones (or Motorolas at ALL, for that matter)?  The specs on this phone (battery life, CPU, RAM, internal storage, camera resolution) are great.  But when the device is this unreliable, the nicest phone in the world becomes unbearable.

 

For the few of you who took the time to read my rant, thanks!  Hopefully I said one or more things you agree with.  If so, please let Motorola/Lenovo know by replying and saying so.  Thanks!


Formulate a plan to recover your phone and document it. I create some Excel/Word instructions on any custom setups that need to be completed so I don't forget the process. I also use a good backup tool (Google is not ideal IMO...I prefer MyBackup Pro....highly recommend) and also have a reliable process for recovery with that as well. It takes me ~ 2 hours to recover my phone to nearly identical to the way it was just before running a factory reset. You are correct in saying that smart phones are much like a PC today. And as such, a fresh install of a major OS release (like Nougat) is the best way to go, just like a PC. I personally never just upgrade Windows. You just end up with a poor performing computer. I always format and install a fresh copy of Windows on major releases. 

Molloy
What's DOS?
Posts: 1
Registered: ‎05-04-2017
Location: US
Views: 1,242
Message 80 of 217

Re: Nougat Update Issues

I'm done with Moto Droids after this phone (Turbo 2).  In fact, I may not make it to the end of my contract.  We buy through my company and I may force them (Verizon) to eat this phone.  It's a safety issue with lack of Uconnect bluetooth while driving....which started IMMEDIATELY after the Nougat update.

 

So...F this phone and F MotoLonovo for foisting this BS on me.  What absolute misery.  Looks like I'll be using an i7 very soon if this does not resolve itself soon.

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