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Former Employee
Posts: 6,658
Registered: ‎02-02-2016
Location: US
Views: 2,057
Message 91 of 100

Re: Replacing your Shattershield lens


@bearhawk wrote:

is there any update on when or if the shattershield replacement lens will be in stock again?


Hi bearhawk,

 

Please go ahead and follow these steps: Click here

 

Motorola can replace your Moto ShatterShield™ for a fee of $59.99 + tax.

OR, we can send you one and you can replace it yourself for $29.99 + tax.

 

Best regards,

Suny

Motorola Support

Arizona_Jones
Paper Tape
Posts: 1
Registered: ‎10-15-2016
Location: US
Views: 2,033
Message 92 of 100

Re: Replacing your Shattershield lens

One of the reasons I bought this phone was the ability to replace the lens myself and not have to send it in.  I'm not real happy with Motorola on this one.  I contacted them about the lens being out of stock and was just told it was out of stock.  Nothing else.  Now I have a phone that has a feature that is not what I thought it was.  It was sold as a phone with a replaceable lens that I could replace myself.  

tonyldo
Paper Tape
Posts: 2
Registered: ‎10-05-2016
Location: BR
Views: 1,993
Message 93 of 100

Re: Replacing your Shattershield lens

Me too,  Arizona_Jones ...

I´m not happy with this situation. 

NR617
SCSI Port
Posts: 29
Registered: ‎09-12-2015
Location: US
Views: 1,947
Message 94 of 100

Re: Replacing your Shattershield lens

Hi Suny,

 

Any word on when the replacements will be available? I've requested one to be sent to me but haven't heard anything yet. 

sajokaz
Bit Torrent
Posts: 3,975
Registered: ‎04-04-2013
Location: US
Views: 1,905
Message 95 of 100

Re: Replacing your Shattershield lens

For those interested it looks like the Turbo 2 replacement lens (outer layer) kits are back in stock.  I ordered one yesterday.

~Scott
stuff217
Punch Card
Posts: 43
Registered: ‎11-20-2016
Location: US
Views: 1,850
Message 96 of 100

Re: Replacing your Shattershield lens

Can you verify if they still have the check mark on them?
DanG473
Punch Card
Posts: 67
Registered: ‎03-02-2016
Location: US
Views: 1,665
Message 97 of 100

Re: Replacing your Shattershield lens

Those of you who have done this yourselves...HOw easy is it?  my screen is really getting scuffed and scratched up.  I have the replacement kit sitting here for a while now, but I have been scared to try it.  I guess my biggest concern is getting it on centered.  I really suck at doing that with screen protectors.  Anyone who has done this that can give me some encouragement?  :-)

Zbrown
What's DOS?
Posts: 1
Registered: ‎06-07-2017
Location: US
Views: 1,408
Message 98 of 100

Re: Replacing your Shattershield lens

Will the diy shatter shields ever be back in stock? Been watching and they never do.

Have a couple phones I'd like them for since the phones are awesome
Mental
Paper Tape
Posts: 6
Registered: ‎08-08-2017
Location: BE
Views: 1,213
Message 99 of 100

Re: Replacing your Shattershield lens

Still not available? This is some terrible customer service!

How hard can it be to make these lenses available again? So many requests, no valid solution. This is not a minor issue.

I need a replacement lens (or multiple) in Europe. I don't want to pay to get this repaired in the shop. I can do this myself. I can't miss my phone for 6 weeks.

 

Please please please: make these available!

Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 90
Registered: ‎04-03-2018
Location: GB
Views: 684
Message 100 of 100

Re: Replacing your Shattershield lens

Hi Mental, 

 

The shattershield lens was never released for sale in Europe as the Droid Turbo and Droid Turbo 2 is an American phone. However, we do no have some in stock to send as a goodwill gesture and we will be more than happy to send one your way.

 

Could you please confirm that you mean the Shattershield lens (protector) and not the entire display? And if so, please send me a PM with the following details:

 

- Full postal address. 

- Full name. 

- Phone number.

-IMEI number of your phone. 

- E-mail address. 

- Proof of purchase of your device. 

 

Thanks, 

 

Sara

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