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sajokaz
Bit Torrent
Posts: 3,825
Registered: ‎04-04-2013
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Views: 1,030
Message 71 of 100

Re: Replacing your Shattershield lens


@Thom_Little wrote:

This is pretty important ... to make absolutly sure I pass on correct information ...

 

If you remove the replaceable lens and leave it off and the screen is damaged ... the 4-year screen waranty is void.

 

If you remove the replaceable lens and use the Verizon product and the screen is damaged ... the 4-year screen waranty is void.

 

In both cases some defect other than the screen will still be covered for the first year.

 

Have I summarized it correctly?

 

(BTW ... since release day a lot of people thought these two products were interchangable.)

 

... Thom

 


I'm not sure if you summarized it correctly or not.  Here is the Shattershield information page:

 

http://www.motorola.com/us/Moto-Shattershield/moto-shattershield.html#video-shattershield-us

 

Motorola has made it pretty clear that the outer layer must remain in place for the warranty to be honored, and that it is not the same as a store bought screen protector.

 

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail_direct/a_id/108328

 

Another note that is displayed on many Turbo 2 pages on the Motorola site:

 

++The display and embedded lens are warranted against shattering and cracking for four (4) years from the original date of purchase; scratches or other damage to the protective lens is not covered by this warranty, but should always be in place to prevent scratches and other damage to the underlying components. This phone is not shockproof or designed to withstand all damage from dropping. All other warranty exclusions, including scratches and other cosmetic damage, intentional damage or abuse, normal wear and tear and other limitations apply.

 

Hopefully all of that helps explain it so you can share accurate information.  Robot Happy

~Scott
Thom_Little
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Posts: 72
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Location: US
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Message 72 of 100

Re: Replacing your Shattershield lens

Thank you.  I assume I know the answer and am hoping someone from Motorola will say it is correcxt before I quote it, 

 

It is simply this ...

 

If the  "Moto Shattershield Replacement Lens" is not installed and the screen is damaged the 4-year screen replacement waranty is void.  If a third-parthy screen protector is used it must be installed on top of the "Moto Shattershield Replacement Lens".

 

I'm hoping someone from Motorola will just say yes.

 

(FWIW I am one of the people who whought the Verizon 3-pack was acceptable and want to correct that with a Mototol;a quote.)

 

... Thom

 

sajokaz
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Posts: 3,825
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Views: 1,018
Message 73 of 100

Re: Replacing your Shattershield lens


@Thom_Little wrote:

Thank you.  I assume I know the answer and am hoping someone from Motorola will say it is correcxt before I quote it, 

 

It is simply this ...

 

If the  "Moto Shattershield Replacement Lens" is not installed and the screen is damaged the 4-year screen replacement waranty is void.  If a third-parthy screen protector is used it must be installed on top of the "Moto Shattershield Replacement Lens".

 

I'm hoping someone from Motorola will just say yes.

 

(FWIW I am one of the people who whought the Verizon 3-pack was acceptable and want to correct that with a Mototol;a quote.)

 

... Thom

 


Understood.  But, since this is a peer-to-peer support forum, you may not hear anything from an actual Motorola employee.  They do monitor the forum and post sometimes, but not always.  Have you tried calling the actual Motorola customer support personnel for clarification?

~Scott
Thom_Little
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Message 74 of 100

Re: Replacing your Shattershield lens

I have not.

 

I think it is to everyone's benifit for them to simply say yes.

 

I found that this is the best place to address Turbo 2 questions.

 

I am one of the many who suffered the screen failure on the Turbo 2 five minutes after it was powered on for the first time.  I was on the phone with support for F-O-U-R hours and got nowhere.  I posted it on this forum and it was addressed within an hour.

 

... Thom

 

Moto Sr Moderator
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Message 75 of 100

Re: Replacing your Shattershield lens

Curious: quote it where?

 

If you're looking for a quote from Motorola this is absolutely not the place to get it.

 

The warranty information quoted to you by @AlphaDog has been available since launch, if not before that, and Motorola was clear that the top lens was not just a screen protector.  In fact they recommended putting a screen protector on top of it to prevent scratching.

 

Making an assumption that a screen protector that fits the Turbo 2 (an accessory recommended by Motorola) is a substitute for the Shattershield lens is an assumption not based on the facts available on Motorola's website.

 

For the best information, I always go straight to the horse's mouth.  This user-to-user forum isn't the horse's mouth, so if you're looking for a quote, Motorola's PR Department, or even the exact words on their website, are much better sources.

 

For the record, the forum moderators are volunteers.  We are not Motorola employees.

Thom_Little
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Message 76 of 100

Re: Replacing your Shattershield lens

I appreciate the response from both of you.

 

The posting I jut made with the information is at ...

http://androidforums.com/threads/does-the-shatter-proof-screen-still-need-a-screen-protector.975440/...

... and the motivation is to just get the right information out there.

 

Thanks again.

 

... Thom

sajokaz
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Message 77 of 100

Re: Replacing your Shattershield lens


@Thom_Little wrote:

I appreciate the response from both of you.

 

The posting I jut made with the information is at ...

http://androidforums.com/threads/does-the-shatter-proof-screen-still-need-a-screen-protector.975440/...

... and the motivation is to just get the right information out there.

 

Thanks again.

 

... Thom


The Shattershield system is a 5 - layer design.  All 5 layers make up the "Shattershield" display.  The outer layer is called the Exterior Protective Lens.  The outer layer / protective lens is not the only thing that makes the whole system shatter proof.  That is the piece that is user replacebale and can be purchased from Motorola.  But that is not a screen protector, it's part of the whole Shattershield system.  Motorola has made that pretty clear from the beginning and has recommended from the very beginning to install some form of screen protector; whether that be the Verizon 3 pack of plastic, the Verizon tempered glass, or any other after-market brand.

~Scott
Thom_Little
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Message 78 of 100

Re: Replacing your Shattershield lens

Thank you again.  I believe what I stated was totally in agreement with what you posted.  I also included the link to the article you provided.

 

I use the term "Moto Shattershield Replacement Lens" becuse that is the name that is on the box when it arrives from Motorola.  It is called (incorrectly) "Shattershield" by many people.

 

... Thom

Moto Sr Moderator
Moto Sr Moderator
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Message 79 of 100

Re: Replacing your Shattershield lens

In the Original Post of this thread Matt (Forums Manager) stated this:

 

"Q: I've read I can just peel off the outer layer with the Verizon logo, and use it like that or with an off-the-shelf screen protector. Sweet, right?



A: This is a terrible idea. That outer layer is part of the Shattershield lens and not the same as some 3rd-party screen protector. Don't do it -- can mess up your phone badly. Only use a Motorola Shattershield replacement. By all means, use a screen protector over that if you like, but don't substitute for the real lens. Oh, and using your Turbo II without the official Shattershield lens voids your warranty. So there's that."

 

This is an official statement from Motorola. This should completely put an end to this problem. You WILL void your warranty if you leave the shattershield lens off. Hope this helps.

 

 

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

Thom_Little
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Message 80 of 100

Re: Replacing your Shattershield lens

I added the quote to what I posted elsewhere.  I think it is now done.

 

Thank you.

 

... Thom