cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Psl81
What's DOS?
Posts: 4
Registered: ‎11-05-2015
Location: Portugal
Views: 153,648
Message 1 of 648

Turbo 2 won't charge...

Arrived 2 days ago and has been great... Until today. Phone won't charge. The screen says charging and there is the lightning bolt on the battery but no charge. Tried multiple outlets, different chargers including a portable one, different cables, the official charger, a car charger, nothing works. No falls or drops, phone is mint. Anyone else have this problem? I'm going to take ur to Verizon tomorrow but I'm worried they will have no idea because the phone is so new.
Moto Sr Moderator
Moto Sr Moderator
Posts: 4,167
Registered: ‎12-10-2006
Location: United States
Views: 152,647
Message 2 of 648

Re: Turbo 2 won't charge...

i would do the same thing and they will just give you a replacement 

Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 152,646
Message 3 of 648

Re: Turbo 2 won't charge...

Can you try doing a hard reset by holding the power key for 7 - 10 seconds? That could help.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Psl81
What's DOS?
Posts: 4
Registered: ‎11-05-2015
Location: Portugal
Views: 152,644
Message 4 of 648

Re: Turbo 2 won't charge...

Matt,



Not sure why you felt the need to close the other thread as that was a completely different subject matter. This one is on the charging problem of the phone, the other thread was about the ridiculous customer service experience at Motorola. Its a bit of an obnoxious move on your part, and reflects poorly on this forum in general as it smells of censorship.



Anyway the phone has a legitimate problem, the folks at Verizon cannot fix it so its getting sent back. I wouldn't be surprised if this isn't an isolated issue.

Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 152,636
Message 5 of 648

Re: Turbo 2 won't charge...

Sorry - just trying to keep things in one place. Did you try the hard reset? If that didn't work, we were hoping to get the phone back if you have not already returned it.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 152,632
Message 6 of 648

Re: Turbo 2 won't charge...

I am having a similar issue.  My DT2 stop turbo charging.  It dose not recognize the turbo charger or any quick charger.  It will wireless charge and charge with a regular charger.  I have hard reset but issue not resolved.  Any advice?

Highlighted
Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 152,629
Message 7 of 648

Re: Turbo 2 won't charge...


Sweeperd said:


I am having a similar issue.  My DT2 stop turbo charging.  It dose not recognize the turbo charger or any quick charger.  It will wireless charge and charge with a regular charger.  I have hard reset but issue not resolved.  Any advice?


View original


Turbo charging only kicks in when the battery is below 50%, but don't want to assume that's the issue.



Can you try charging while the phone is in Safe Mode? 



Safe Mode: starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.




  1. To Enable Safe Mode




  2. Press the Power key




  3. Touch and hold Power off




  4. Touch OK when Reboot to safe mode appears




  5. Phone will reboot and Safe Mode will appear in bottom left corner




  6. Reboot normally to exit Safe Mode



Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 152,629
Message 8 of 648

Re: Turbo 2 won't charge...

I just tried the above.  My phone is at 34%. I charged it for 21mins and its at 35% now.  It appears that it stopped charging also, I do not see the lightning bolt within the battery icon.

Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 152,626
Message 9 of 648

Re: Turbo 2 won't charge...


Sweeperd said:


I just tried the above.  My phone is at 34%. I charged it for 21mins and its at 35% now.  It appears that it stopped charging also, I do not see the lightning bolt within the battery icon.


View original


Is this the charger that came with the phone?

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 152,626
Message 10 of 648

Re: Turbo 2 won't charge...

Yes, it's the Turbo Charger that came with the phone.

Top Kudoed Authors