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03Times
Paper Tape
Posts: 22
Registered: ‎11-27-2014
Location: US
Views: 24,996
Message 11 of 648

Re: Turbo 2 won't charge...

Ahh so glad I'm not the only one!!! 24hrs I charge to 100 percent!!!! And no it's not one of those had in the clouds fix either. It is absolutely the phone, and I don't have a back up right now...... SMH
I've finally reached a full charge again. So hopefully I can sync the battery meter... It is acting as the Qualcomm whi quick charge is faulty. And really good for about a week, and then it just fried itself. I've already performed a full factory reset twice. The Turbo power that used to be written on the front have been fine since it started.
Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 24,997
Message 12 of 648

Re: Turbo 2 won't charge...

@03Times trying to understand your comment.  Did you resolve this issue by by multiple full factory resets?

BobFire
WWAN
Posts: 1,457
Registered: ‎02-21-2016
Location: US
Views: 24,997
Message 13 of 648

Re: Turbo 2 won't charge...


Sweeperd said:


@03Times trying to understand your comment.  Did you resolve this issue by by multiple full factory resets?


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Have you tried the supplied Turbo Charger with the phone OFF?

BOB

Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 24,995
Message 14 of 648

Re: Turbo 2 won't charge...

Yes, I've tried to quick charge with the phone off and still the same issue. It's like it doesn't recognize the quick charging.
03Times
Paper Tape
Posts: 22
Registered: ‎11-27-2014
Location: US
Views: 24,993
Message 15 of 648

Re: Turbo 2 won't charge...

No the only thing I've accomplished by hard resets is I lost my personalization name from Moto maker. I did however discover since the post that the USB port will no longer with with my thumb drive I use for backups..... So the hard reset from today took my data GBs up..... I'm leaning towards software problem for sure now...
Waiting for an update fix......
03Times
Paper Tape
Posts: 22
Registered: ‎11-27-2014
Location: US
Views: 24,994
Message 16 of 648

Re: Turbo 2 won't charge...

Just so there's no comments made about the obvious possible solutions.... I haven't used a charger that doesn't ship with the phone unless I'm in the car. Soft resets, hard resets, safe mode, blah blag blah.... I've dug in to this issue as much as anyone could without dissecting software. There's no fix for a person today without an OTA update.
Sweeperd
Punch Card
Posts: 25
Registered: ‎11-18-2013
Location: US
Views: 24,994
Message 17 of 648

Re: Turbo 2 won't charge...

The OTA is my hope too for a fix.  I'm hoping marshmallow will fix it. "Hint, hint, Matt" Smiley Wink

BobFire
WWAN
Posts: 1,457
Registered: ‎02-21-2016
Location: US
Views: 24,996
Message 18 of 648

Re: Turbo 2 won't charge...


Sweeperd said:


The OTA is my hope too for a fix.  I'm hoping marshmallow will fix it. "Hint, hint, Matt" Smiley Wink


View original


I don't think an OTA is the answer for phones not changing. 

BOB

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,253
Registered: ‎02-02-2016
Location: US
Views: 24,996
Message 19 of 648

Re: Turbo 2 won't charge...

Unless I misunderstand the problem - if the phone is not charging, then won't it be dead by the time any kind of OTA arrives? Or would people prefer to leave it off until such a time? 



 


* Search box is your friend * I don't respond to PM if question belongs in forum
Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 24,996
Message 20 of 648

Re: Turbo 2 won't charge...

I'll report this and see if the team has any thoughts. Thanks.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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