04-03-2018 10:08 AM
Google Pay is making me unlock my Droid Turbo 2 twice before I can tap to pay. I reported this issue to them. They asked for a bug report (Full Report, not Interactive.) I followed the steps they provided. The icon appeared in my notifications bar saying, "Bug report #1 captured. Tap to share your bug report." I tapped. The icon disappeared from my notifications bar and the bug report disappeared. Where can I find it so I can send it to Google Pay?
04-03-2018 10:33 AM
The same thing happened to me recently when capturing a bug report for Moto, on a Z Force. When I tapped the notification to share....it disappeared. I took a second bug report using the power button method and when that notification appeared and I tapped it I was prompted with the normal share options. Sounds like a bug in the bug report process.
04-03-2018 04:33 PM
Go back into Developer Options and make sure the Bug Report Shortcut option is slid to On. I believe it is by default. That adds an option on the Power Off menu, there is a third option for Take Bug Report. Tap the power button and you should see it below Power Off.
04-04-2018 09:49 AM
That buttton was off. I slid it to on, and was able to take a bug report and send it to myself the way you described. Thank you!
You're welcome. I'm not sure why the other method notification doesn't seem to work correctly.
04-04-2018 10:03 AM
OK, here's a really dumb question, but maybe you know the answer. The bug report shows itself as an attachment (zip file) to the gmail I'm sending to myself. But when I open the e-mail, there doesn't seem to be an attachment. I confess I'm not very good at Gmail -- is there someplace I should be lookig for the attachment that I'm not? And thanks!
04-04-2018 10:21 AM - edited 04-04-2018 10:30 AM
I don't think those bug reports save to the phone anywhere automatically. When you send it to yourself via G Mail and open the email that was sent to you, the attachment should appear at the bottom of the message, like my screenshot. From the bug report notification I normally select the save to Drive option. Then it's permanently saved to my Google Drive account (cloud storage) and I can view it using the Drive app, and then share with whomever needs it using email or send them a direct link.