Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Droid PhonesDROID TURBO by Motorola
All Forum Topics
Options

7 Posts

03-08-2016

Florida

11 Signins

101 Page Views

  • Posts: 7
  • Registered: ‎03-08-2016
  • Location: Florida
  • Views: 101
  • Message 1 of 17

DROID TURBO will not connect to computer via USB

2016-03-08, 7:12 AM

I have two DROID TURBO phones, however, one is unable to connect to my computer via USB cord.  I should mention that the phones were purchased at the same time, are carbon copies, minus thier contents, and the non-working phone recently had a factory reset.  I'm able to connect one phone to my computer via USB, however, when using the very same cord, the second phone will not connect. There are no prompts on the phone or the copmputer when the second phone is connected. (EDIT: However, the phone will show that it is charging, when plugged in.)

 

I've used multiple USB cords, verified they work with the first phone, and tried them on the second phone with no results.  Help would be greatly appriciated.

Reply
Answer
Options

10 Posts

09-10-2015

United States of America

237 Signins

3512 Page Views

  • Posts: 10
  • Registered: ‎09-10-2015
  • Location: United States of America
  • Views: 3512

Re: DROID TURBO will not connect to computer via USB

2016-03-10, 14:11 PM

Have you tried different USB ports on the computer?  Just for grins, have you tried connecting the problem phone to a different computer?  Have you tried putting the phone into safe mode and then connecting it to the PC?

 

Based on everything else you've tried, my impression is that there is a problem with that phone and you'll need to contact Motorola or Verizon for a replacement.

 

Reply

Replies(16)
Options

104 Posts

12-02-2014

Virginia

14 Signins

202 Page Views

  • Posts: 104
  • Registered: ‎12-02-2014
  • Location: Virginia
  • Views: 202
  • Message 2 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-08, 21:24 PM

Go to Settings->Storage and tap on the the dot menu item on the top right. Select USB Computer Connection and see if Media device (MTP) is enabled. 

Reply
Options

7 Posts

03-08-2016

Florida

11 Signins

101 Page Views

  • Posts: 7
  • Registered: ‎03-08-2016
  • Location: Florida
  • Views: 101
  • Message 3 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-08, 22:59 PM
Media Devite (MTP) is selected. No results. The third option "Software installation" is grayed out, but in the "ON" position.
Reply
Options

12372 Posts

02-02-2016

United States of America

2935 Signins

20947 Page Views

  • Posts: 12372
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 20947
  • Message 4 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-08, 23:11 PM

wrote:
Media Devite (MTP) is selected. No results. The third option "Software installation" is grayed out, but in the "ON" position.

Are you using Motorola Device Manager?

Reply
Options

7 Posts

03-08-2016

Florida

11 Signins

101 Page Views

  • Posts: 7
  • Registered: ‎03-08-2016
  • Location: Florida
  • Views: 101
  • Message 5 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-09, 16:00 PM
I was not using the device manager until now. After installing it, the program looks for new device software. I keep my TURBO plugged in during this time and the device manager will eventually say that
"There are no updates for your device at this time
Current version:
N/A"
Reply
Options

12372 Posts

02-02-2016

United States of America

2935 Signins

20947 Page Views

  • Posts: 12372
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 20947
  • Message 6 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-09, 16:20 PM

wrote:
I was not using the device manager until now. After installing it, the program looks for new device software. I keep my TURBO plugged in during this time and the device manager will eventually say that
"There are no updates for your device at this time
Current version:
N/A"

Motorola Device Manager doesn't work on newer phones.

 

All you have to do is plug the phone into the computer without MDM, and make sure the phone is in the correct mode (MTP, PTP, charge only).

Reply
Options

7 Posts

03-08-2016

Florida

11 Signins

101 Page Views

  • Posts: 7
  • Registered: ‎03-08-2016
  • Location: Florida
  • Views: 101
  • Message 7 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-09, 19:54 PM
The phone is plugged into the computer via a working USB cord.
The phone is in MTP mode.
The phone is receiving a charge.
The computer still cannot detect the phone.
The computer can detect any other android device (including a second Droid TURBO, and a tablet).
Reply
Options

15438 Posts

02-04-2016

United States of America

260 Signins

3971 Page Views

  • Posts: 15438
  • Registered: ‎02-04-2016
  • Location: United States of America
  • Views: 3971
  • Message 8 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-09, 22:19 PM

I suggest you try turning on USB debugging in Developer options. Now, plug the phone in again and see how the computer reacts. Let us know the results. Hope this helps.

 

 

I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position.

Reply
Options

7 Posts

03-08-2016

Florida

11 Signins

101 Page Views

  • Posts: 7
  • Registered: ‎03-08-2016
  • Location: Florida
  • Views: 101
  • Message 9 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-10, 2:34 AM
The USB debugging option has been on since I started troubleshooting the problem.
Reply
Answer
Options

10 Posts

09-10-2015

United States of America

237 Signins

3512 Page Views

  • Posts: 10
  • Registered: ‎09-10-2015
  • Location: United States of America
  • Views: 3512
  • Message 10 of 17

Re: DROID TURBO will not connect to computer via USB

2016-03-10, 14:11 PM

Have you tried different USB ports on the computer?  Just for grins, have you tried connecting the problem phone to a different computer?  Have you tried putting the phone into safe mode and then connecting it to the PC?

 

Based on everything else you've tried, my impression is that there is a problem with that phone and you'll need to contact Motorola or Verizon for a replacement.

 

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms