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47 Posts

01-05-2014

Brazil

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Droid Turbo Flash broke

2015-04-27, 14:01 PM
My droid turbo camera flash no longer works. It worked fine all day and all night on Saturday. Sunday it just quit working. Even my flashlight function is broken. Motorola was no help at all. Anyone have any suggestions. Motorola wants me to send my phone in and be without it for two weeks. Unacceptable to me cause in the past they sent me replacement phones before I sent in old device. Please help can't be without phone cause I work out of town nowhere near landlines. Thanks
Jeff
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1518 Posts

11-09-2014

Fair Oaks, California

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Re: Droid Turbo Flash broke

2015-04-27, 14:13 PM

Try rebooting your Turbo in Safe Mode and see if the flash still does not work. wink



Hope this helps! smiley

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47 Posts

01-05-2014

Brazil

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Re: Droid Turbo Flash broke

2015-04-27, 14:18 PM
Thanks for that but still no go.
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1518 Posts

11-09-2014

Fair Oaks, California

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Re: Droid Turbo Flash broke

2015-04-27, 14:23 PM

As much as I hate to say, it sounds like a hardware defect. If it were my Turbo I would try an FDR before doing a replacement. I might add that you might see if you can get a same day replacement at your local Verizon corporate store. sad

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242 Posts

07-29-2012

United States

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Re: Droid Turbo Flash broke

2015-04-27, 14:24 PM
I suggest that you call Verizon tech support. They can connect you with the warranty department. Verizon sends a replacement phone first.
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47 Posts

01-05-2014

Brazil

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Re: Droid Turbo Flash broke

2015-04-27, 14:28 PM
Well stupid me bought phone at best buy cause it was $100 cheaper. Verizon probably won't exchange it for me.
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12372 Posts

02-02-2016

United States of America

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Re: Droid Turbo Flash broke

2015-04-27, 14:31 PM

If the flash doesn't work in safe mode, then your phone must likely is suffering from a hardware failure.  Motorola has already told you they would repair it.  



Are you saying that the advance exchange program isn't available for you?

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1518 Posts

11-09-2014

Fair Oaks, California

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Re: Droid Turbo Flash broke

2015-04-27, 14:31 PM

It shouldn't matter where you bought your phone. Verizon should replace it. wink

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47 Posts

01-05-2014

Brazil

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Re: Droid Turbo Flash broke

2015-04-27, 14:36 PM
Crystallet Motorola told me in would have to ship my phone first. But before Lenovo took over I was always sent new phone first. And Tim I think I will try an exchange with Verizon first. Hopefully they'll do it. Thanks all for your help
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1518 Posts

11-09-2014

Fair Oaks, California

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Re: Droid Turbo Flash broke

2015-04-27, 14:39 PM

BTW... Love the avatar! Sweet Camaro! cool

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