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Wint3r
What's DOS?
Posts: 1
Registered: ‎01-10-2019
Location: US
Views: 39
Message 1 of 2

Droid Turbo Phone Call Audio Not Working

So recently my droid turbo's audio will not work in a phone call. Audio works in every other form, including the boot up, music, games, and such. Every single phone call I make connects, and I am greeted by silence, and there is no audio put through by me either, as the other person cannot hear me. Does anyone know why this is so?

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Senior MotoAgent
Senior MotoAgent
Posts: 1,542
Registered: ‎03-04-2016
Location: IN
Views: 24
Message 2 of 2

Re: Droid Turbo Phone Call Audio Not Working


@Wint3r wrote:

So recently my droid turbo's audio will not work in a phone call. Audio works in every other form, including the boot up, music, games, and such. Every single phone call I make connects, and I am greeted by silence, and there is no audio put through by me either, as the other person cannot hear me. Does anyone know why this is so?


Hi Wint3r,

 

Thanks for posting, sorry to hear that, we would be glad to help you with this.
1 ) Please perform soft reset on your device and check
2 ) Please perform hardware test on your device
You can go to the Device Help > Fix > Hardware Tests. Let us know if it passes or fails.
3 ) Reset the preferences for the apps by doing this: Settings> Applications>Three dots on the upper right corner> Reset app preferences.
If the issues persist, please let us know so that we can assist you further.


Thanks

Sandip

Moto Support