12-26-2015 07:26 AM
Help! no one can answer my question, why does my screen time out in power saving mode, then
goes dark and won't come back on. Example when I dial a number and the automated operator answers, before I can finish punching all the required numbers in, my screen goes dark and won't come back on no matter what I do. How do you fix this? I've been a loyal Motorola customer for over 25 years, I had the Motorola TAC in the 80's.
12-26-2015 08:35 PM
Moving to Droid Maxx forum - I don't have this phone nor do I use power saving mode, so is I am not sure.
Does it do it in safe mode? Have you tried a factory reset, and then test before restore/ installing any apps. What fixes it now? A reboot?
12-27-2015 05:30 PM
There is a setting in settings / accessibility to allow the power button to disconnect a call. Make sure that this option is disabled and the screen should come back on when you press the power button while you are in a call.
One other option is to not use speakerphone when you need to input numbers from the keypad. When you move the phone to your head, the display will turn off; when you move it away, it will turn back on.
One other thing that may work is to connect a power cable when the display is off - that may power it back on. I've never tried that myself, though.