cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
fjvictoriaj
Blue Screen Again
Posts: 1
Registered: ‎07-06-2016
Location: CO
Views: 618
Message 1 of 2

Moto G 4 Plus screen stays locked

Hi,

 

I have just bought a Moto G 4 plus three days ago. I have a major problem with my screen. When I make a call (using the phone or another app like whatsapp) the screen goes black and stays locked no matter if I try to unlock it using the screen or the side buttons.

 

This is desperating. Don't know if it's an Android or phone's problem.

 

¿Could somebody help?

Highlighted
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,232
Registered: ‎02-02-2016
Location: US
Views: 580
Message 2 of 2

Re: Moto G 4 Plus screen stays locked

It sounds like something is covering proximity sensor - screen protector or case? 


* Search box is your friend * I don't respond to PM if question belongs in forum