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fjvictoriaj
Blue Screen Again
Posts: 1
Registered: ‎07-06-2016
Location: CO
Views: 615
Message 1 of 2

Moto G 4 Plus screen stays locked

Hi,

 

I have just bought a Moto G 4 plus three days ago. I have a major problem with my screen. When I make a call (using the phone or another app like whatsapp) the screen goes black and stays locked no matter if I try to unlock it using the screen or the side buttons.

 

This is desperating. Don't know if it's an Android or phone's problem.

 

¿Could somebody help?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,185
Registered: ‎02-02-2016
Location: US
Views: 577
Message 2 of 2

Re: Moto G 4 Plus screen stays locked

It sounds like something is covering proximity sensor - screen protector or case? 


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