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2 Posts

07-06-2016

CO

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Moto G 4 Plus screen stays locked

2016-07-06, 16:11 PM

Hi,

 

I have just bought a Moto G 4 plus three days ago. I have a major problem with my screen. When I make a call (using the phone or another app like whatsapp) the screen goes black and stays locked no matter if I try to unlock it using the screen or the side buttons.

 

This is desperating. Don't know if it's an Android or phone's problem.

 

¿Could somebody help?

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28352 Posts

02-02-2016

US

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  • Posts: 28352
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Re: Moto G 4 Plus screen stays locked

2016-07-07, 13:04 PM

It sounds like something is covering proximity sensor - screen protector or case? 


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