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Williamray
What's DOS?
Posts: 3
Registered: ‎06-26-2013
Location: Italy
Views: 362
Message 1 of 5

Prior Owners Info


i have a Droid X, I have reset it many times and the prior owners info, pics,wallpapers ect..... is still on the phone. Also cant store any of my contacts but i can talk,txt, but knocks me off web.

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,233
Registered: ‎02-25-2016
Location: US
Views: 362
Message 2 of 5

Re: Prior Owners Info


which reset did you do? what steps did you follow? when you log into your gmail account during the initial setup it should take care of your contacts

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-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
Williamray
What's DOS?
Posts: 3
Registered: ‎06-26-2013
Location: Italy
Views: 362
Message 3 of 5

Re: Prior Owners Info



  1. held down the Home key and power key til the android guy a triangle and exmation mark pop up. Then pressed middle of volume key til rebot screen shows,whipe data ect..


  2. settings,privacy erase everything with this it doesnt shutdown, Waited a hr and the droid guy and the triangle still displayed

luilao
802.11n
Posts: 331
Registered: ‎10-30-2011
Location: Philippines
Views: 362
Message 4 of 5

Re: Prior Owners Info


I'm thinking that the previous owner might have rooted the device.. sad

Williamray
What's DOS?
Posts: 3
Registered: ‎06-26-2013
Location: Italy
Views: 362
Message 5 of 5

Re: Prior Owners Info


Thanks for the reply, is there anyway to unroot this device. Verizon says i have to send to motorola manf. in Texas. Thats just crazy lol