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MB-Tuner
What's DOS?
Posts: 46
Registered: ‎07-20-2011
Location: United States
Views: 5,940
Message 1 of 7

Contacts force close every time

Unable to dial from contacts. As soon as any contact is selected "The application Contacts Storage (process com.motorola.contacts) has stopped unexpectedly. Please try again. 


Exactly the same in safe mode

jason_droid
What's DOS?
Posts: 87
Registered: ‎06-28-2011
Location: United States
Views: 5,940
Message 2 of 7

Re: Contacts force close every time

If you're rooted, make sure you didn't freeze the following items:


blur_activesync.apk
blur_email.apk
blur_facebook.apk
blur_yahoo.apk


Doing so will cause the contacts to force close anytime you try to open a contact.


If not, you probably need to have the phone reflashed barring any other issues.  Sometimes the data can be corrupted under special circumstances (bad sector forming on the eMMC).  It's rare though.

MB-Tuner
What's DOS?
Posts: 46
Registered: ‎07-20-2011
Location: United States
Views: 5,940
Message 3 of 7

Re: Contacts force close every time

Thank you! 


 


George

Rook
What's DOS?
Posts: 2
Registered: ‎04-28-2013
Location: United States
Views: 5,940
Message 4 of 7

Re: Contacts force close every time


It is hotmail...had the same problem, hunted down that it started after the hotmail update to outlook.   Uninstalled and presto, my contacts were back.

naturallyfabulo
What's DOS?
Posts: 1
Registered: ‎05-07-2013
Location: United States
Views: 5,940
Message 5 of 7

Re: Contacts force close every time



Thank you, Rook! I started having this problem on my Photon. After receiving a replacement device, doing a factory reset and still getting the same problem tech support was stumped and Motorola support couldn't offer them any help. The Sprint rep had me google it and I came across your reply. I uninstalled the hotmail app and voila I could access my contacts again!!!! 


 


Rook said:


It is hotmail...had the same problem, hunted down that it started after the hotmail update to outlook.   Uninstalled and presto, my contacts were back.


View original


 

Rex82
What's DOS?
Posts: 1
Registered: ‎05-10-2013
Location: United States
Views: 5,940
Message 6 of 7

Re: Contacts force close every time

Updated 19 apps at once. Thanks it was hotmail. Saved me a ton of trial and error.
W1ngnut28
What's DOS?
Posts: 2
Registered: ‎02-27-2014
Views: 5,940
Message 7 of 7

Re: Contacts force close every time

I did this but instead of freezing i uninstalled. How do i get the stock programs back if i did not back them up? And how would i reflash? Do i send it into motorola for such a thing?