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Moto Sr Moderator
Moto Sr Moderator
Posts: 13,135
Registered: ‎02-02-2016
Location: US
Views: 344
Message 51 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)


KOLIO said:

 I'm really liking the option in the BROWSER settings to REQUEST DESKTOP SITE while browsing. Is there any way to make this the default action ,instead of having to select it every time you open up the BROWSER?

 I like it too. I cant see a way to set it as default. But I use Dolphin more anyway. That browser you can set desktop as default, even set it as an ipad. lol

KOLIO
Token Ring
Posts: 187
Registered: ‎10-29-2011
Location: United States
Views: 344
Message 52 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)

Yeah, I have DOLPHIN (a couple versions of it)T along w/CHROME & FIREFOX for tablets(Just loaded it up yesterday).

Trying all of them out to see which works best in most situations.
I'm finding stock browser & DOLPHIN to be my go-to browsers most often.
EBinNJ
What's DOS?
Posts: 3
Registered: ‎09-04-2012
Location: United States
Views: 344
Message 53 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)

I'm running into a very bizarre issue post-upgrade... when I connect my Motorola Bluetooth keyboard, i lose WiFi connectivity. It comes back when I turn off the keyboard.


 


Anyone else having a similar issue? Any ideas before I go through the hassle of a factory reset?


 


Upgradad to ICS on XYboard 10.1 WiFi...

KOLIO
Token Ring
Posts: 187
Registered: ‎10-29-2011
Location: United States
Views: 344
Message 54 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)

 I have the VZW version (DROID XYBOARD),upgraded to ANDROID 4.0.4 & the OEM MOTOROLA KEYBOARD/PORTFOLIO.
I haven't had any issues w/ WI-FI dropping off/disconnecting while using the keyboard.if there's anyway I can assist you w/troubleshooting,PM me,or,just respond to this post,as I have the alerts for the enire forum activity.
docbrown1
Bit Torrent
Posts: 6,754
Registered: ‎02-27-2011
Location: United States
Views: 344
Message 55 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)


EBinNJ said:

I'm running into a very bizarre issue post-upgrade... when I connect my Motorola Bluetooth keyboard, i lose WiFi connectivity. It comes back when I turn off the keyboard.


 


Anyone else having a similar issue? Any ideas before I go through the hassle of a factory reset?


 


Upgradad to ICS on XYboard 10.1 WiFi...



Hello EBinNJ,


I'd be glad to help you with this issue. Can you tell me which BT keyboard you are using? Have you tried other BT keyboards and did it behave differently prior to the upgrade to ICS? Are you using any other BT devices at the same time as your keyboard (i.e. mouse, headphones, speakers, etc)? Have you tried pairing any other BT devices (such as a mouse) with your XYBoard? Have you tried dropping the BT pairing with the keyboard and then re-establishing the pairing again?


-Doc


 

EBinNJ
What's DOS?
Posts: 3
Registered: ‎09-04-2012
Location: United States
Views: 344
Message 56 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)


docbrown said:


EBinNJ said:

I'm running into a very bizarre issue post-upgrade... when I connect my Motorola Bluetooth keyboard, i lose WiFi connectivity. It comes back when I turn off the keyboard.


 


Anyone else having a similar issue? Any ideas before I go through the hassle of a factory reset?


 


Upgradad to ICS on XYboard 10.1 WiFi...



Hello EBinNJ,


I'd be glad to help you with this issue. Can you tell me which BT keyboard you are using? Have you tried other BT keyboards and did it behave differently prior to the upgrade to ICS? Are you using any other BT devices at the same time as your keyboard (i.e. mouse, headphones, speakers, etc)? Have you tried pairing any other BT devices (such as a mouse) with your XYBoard? Have you tried dropping the BT pairing with the keyboard and then re-establishing the pairing again?


-Doc


 



 Thanks Doc and Kolio...


The keyboard is the Motorola BT keyboard withOUT mousepad, Kit # SJYN0700A.


Unfortunately I don't have any other BT keyboards to try, however I did unpair the keyboard from the XYboard, and I even reset the keyboard by holding down N-E-W when powering up, then re-pairing the device after rebooting the XYboard. The keyboard was the only device connected.


I have tried connecting a BT Headset to the Xyboard and streaming music out to it, and this does not seem to impact Internet connectivity.


I honestly cannot say that this is caused by the ICS upgrade... In fact, I had been having troubles with WiFi connectivity before ICS upgrade that I attributed to a very polluted WiFi environment in my office (which is where I use the keyboard) along with the XYboard's inability to connect through the authentication firewall my company uses for connectivity to the WiFi network until the ICS upgrade fixed that problem.


So--to state the obvious--I either have a hardware problem (with either the keyboard or the XYBoard) or there's a sofware/driver/garbage issue on the XYboard, and I don't have another keyboard available to try that alternative out. I also find it a little hard-to-believe that a hardware issue could cause WiFi to drop when a particular bluetooth device connects.


I did try flushing the cache from the Recovery screen (That didn't work either) and I'm inclined to try a Factory Reset.


My settings are backed up to the Google Servers... does anyone know if my apps and settings will be automatically restored after a Factory Reset?  I've seen that work on my ICS RAZR very nicely, but I've not seen it work on my (then) honeycomb XYboard.


 

docbrown1
Bit Torrent
Posts: 6,754
Registered: ‎02-27-2011
Location: United States
Views: 344
Message 57 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)


EBinNJ said:


docbrown said:


EBinNJ said:

I'm running into a very bizarre issue post-upgrade... when I connect my Motorola Bluetooth keyboard, i lose WiFi connectivity. It comes back when I turn off the keyboard.


 


Anyone else having a similar issue? Any ideas before I go through the hassle of a factory reset?


 


Upgradad to ICS on XYboard 10.1 WiFi...



Hello EBinNJ,


I'd be glad to help you with this issue. Can you tell me which BT keyboard you are using? Have you tried other BT keyboards and did it behave differently prior to the upgrade to ICS? Are you using any other BT devices at the same time as your keyboard (i.e. mouse, headphones, speakers, etc)? Have you tried pairing any other BT devices (such as a mouse) with your XYBoard? Have you tried dropping the BT pairing with the keyboard and then re-establishing the pairing again?


-Doc


 



 Thanks Doc and Kolio...


The keyboard is the Motorola BT keyboard withOUT mousepad, Kit # SJYN0700A.


Unfortunately I don't have any other BT keyboards to try, however I did unpair the keyboard from the XYboard, and I even reset the keyboard by holding down N-E-W when powering up, then re-pairing the device after rebooting the XYboard. The keyboard was the only device connected.


I have tried connecting a BT Headset to the Xyboard and streaming music out to it, and this does not seem to impact Internet connectivity.


I honestly cannot say that this is caused by the ICS upgrade... In fact, I had been having troubles with WiFi connectivity before ICS upgrade that I attributed to a very polluted WiFi environment in my office (which is where I use the keyboard) along with the XYboard's inability to connect through the authentication firewall my company uses for connectivity to the WiFi network until the ICS upgrade fixed that problem.


So--to state the obvious--I either have a hardware problem (with either the keyboard or the XYBoard) or there's a sofware/driver/garbage issue on the XYboard, and I don't have another keyboard available to try that alternative out. I also find it a little hard-to-believe that a hardware issue could cause WiFi to drop when a particular bluetooth device connects.


I did try flushing the cache from the Recovery screen (That didn't work either) and I'm inclined to try a Factory Reset.


My settings are backed up to the Google Servers... does anyone know if my apps and settings will be automatically restored after a Factory Reset?  I've seen that work on my ICS RAZR very nicely, but I've not seen it work on my (then) honeycomb XYboard.


 



@EBinNJ,


A Factory Reset may be overkill in your situation, but doing so would be the quickest way to eliminate the possibility of OS and app related conflicts or issues. I would retest the issue immediately following the F.R. (before installing anything) to see if the situation changes. As far as apps and settings, yes, once you sync your Google account back to the device, all apps will be reinstalled from the Market and any application data backed up to Google will be restored (automatically). However, any local media (music, video, pictures, etc.) will NOT be restored using the Google backup and should be backed up to a PC or other storage prior to the Factory Reset.


-Doc


 

EBinNJ
What's DOS?
Posts: 3
Registered: ‎09-04-2012
Location: United States
Views: 344
Message 58 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)

Well, some more information...

I did a factory reset on the XYBOARD and the keyboard still takes out the WiFi connection.

It's also worth noting that I needed to manually reinstall all my apps and reconfigure them. No idea why the auto restore didn't work.

I also tried the keyboard out on my DROID RAZR. I disabled mobile data, reset the keyboard and paired it to the RAZR. And lo and behold, when the keyboard connected to the RAZR, WiFi connectivity stopped. It started up again when the keyboard was disconnected.

So... Either there's a bug in the ICS code with this keyboard or there's a very bizarre failure mode on this keyboard that causes WiFi to drop.

I will contact Motorola tomorrow and arrange for the keyboard to be replaced under warranty.

@DocBrown... Any of your Moto contacts interested in this interesting and challenging dilemma?
mthibodeaux
What's DOS?
Posts: 1
Registered: ‎09-11-2012
Location: United States
Views: 344
Message 59 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)


Since our ICS 4.0.4 upgrade, we haven't been able to pair a bluetooth smart card reader with the XYBoard. It worked fine in Gingerbread and all older versions of Android, and it works under ICS with different hardware. Devices that are already paired before the upgrade work fine. When attempting to pair the device, a 6 digit passkey is generated by the OS, but its not relayed to the device, causing the pair to fail.



 



Here are some of the relevant logcat lines:



09-11 08:43:17.748   310   367 D BluetoothEventLoop: Property Changed: Discovering : false

09-11 08:43:17.748   310   367 E BluetoothService.cpp: stopDiscoveryNative: D-Bus error in StopDiscovery: org.bluez.Error.Failed (Invalid discovery session)

09-11 08:43:17.755   310 27149 D BluetoothBondState: setBondState address 11reason: 0

09-11 08:43:17.755   310 27149 D BluetoothBondState: 64:9C:8E:FD:EF:6C bond state 10 -> 11 (0)

09-11 08:43:17.763   310   367 D BluetoothEventLoop: Property Changed: Devices : 1

09-11 08:43:17.763 27690 27690 V BluetoothEventManager: Received android.bluetooth.adapter.action.DISCOVERY_FINISHED

09-11 08:43:17.771 27690 27690 V BluetoothDiscoveryReceiver: Received: android.bluetooth.adapter.action.DISCOVERY_FINISHED

09-11 08:43:17.771 27690 27690 V BluetoothEventManager: Received android.bluetooth.device.action.BOND_STATE_CHANGED

09-11 08:43:18.208   310   367 D BluetoothEventLoop: Device property changed: 64:9C:8E:FD:EF:6C property: Connected value: true

09-11 08:43:18.208   310   367 D BluetoothEventLoop: Device property Connected: true

09-11 08:43:18.208   310   367 D BluetoothService: Device connected : 1

09-11 08:43:18.318   310   367 I BluetoothEventLoop.cpp: agent_event_filter: Received method org.bluez.Agent:RequestConfirmation

09-11 08:43:18.318   310   367 D BluetoothBondState: setBondState address 11reason: 0

09-11 08:43:18.326   310   320 I ActivityManager: START {act=android.bluetooth.device.action.PAIRING_REQUEST flg=0x10000000 cmp=com.android.settings/.bluetooth.BluetoothPairingDialog (has extras)} from pid 27690

09-11 08:43:18.357 27690 27690 D LocalBluetoothManager: setting foreground activity to null

09-11 08:43:18.388 27690 27690 I BluetoothPairingDialog: Secure is false

09-11 08:43:18.529   310   338 I ActivityManager: Displayed com.android.settings/.bluetooth.BluetoothPairingDialog: +168ms

09-11 08:43:21.419   396   396 D TabletStatusBar: hiding the MENU button

09-11 08:43:21.419   310   484 D MotDevicePolicyManagerService: ######isWifiAllowed, TRUE

09-11 08:43:21.419   310   581 D MotDevicePolicyManagerService: ######isBluetoothAllowed, TRUE

09-11 08:43:21.427   310   367 D BluetoothBondState: setBondState address 10reason: 1

09-11 08:43:21.427   310   367 D BluetoothBondState: 64:9C:8E:FD:EF:6C bond state 11 -> 10 (1)

09-11 08:43:21.427   310   367 I BluetoothEventLoop.cpp: agent_event_filter: Received method org.bluez.Agent:Release

09-11 08:43:21.427   310   841 D MotDevicePolicyManagerService: ######isBluetoothAllowed, TRUE

09-11 08:43:21.435   310   979 D CheckinProvider: insertEvents Event tag not allowed: BT_PAIRING_F

09-11 08:43:21.999 99999 99999 D LocalBluetoothManager: setting foreground activity to non-null context

09-11 08:43:21.498 27690 27690 V BluetoothEventManager: Received android.bluetooth.device.action.BOND_STATE_CHANGED

09-11 08:43:21.505 27690 27690 V CachedBluetoothDeviceManager:  matchMotoDeviceIdnull

09-11 08:43:23.451   310   367 D BluetoothEventLoop: Device property changed: 64:9C:8E:FD:EF:6C property: Connected value: false

09-11 08:43:23.451   310   367 D BluetoothEventLoop: Device property Connected: false

09-11 08:43:23.451   310   367 D BluetoothService: Device connected : 0

09-11 08:43:23.451   310   367 D BluetoothService:  Sent BluetoothAdapte.ACTION_CONNECTION_STATE_CHANGED with state : 0

09-11 08:43:23.451   385   385 I wpa_supplicant: wpa_driver_nl80211_driver_cmd: Unsupported command BTCOEXSCAN-STOP

09-11 08:43:23.458   310   367 D BluetoothEventLoop: Property Changed: Devices : 0

09-11 08:43:23.458   310   367 D BluetoothBondState: setBondState address 10reason: 9

09-11 08:43:23.458   310   367 D BluetoothService: clearRemoteDeviceGattServices

09-11 08:43:26.912   396   396 D StatusBar.NetworkController:  WifiManager.RSSI_CHANGED_ACTION | WIFI_STATE_CHANGED_ACTION | NETWORK_STATE_CHANGED_ACTION Received

docbrown1
Bit Torrent
Posts: 6,754
Registered: ‎02-27-2011
Location: United States
Views: 344
Message 60 of 97

Re: ICS Upgrade Issues, Questions and Tips (official)



EBinNJ said:

Well, some more information... I did a factory reset on the XYBOARD and the keyboard still takes out the WiFi connection. It's also worth noting that I needed to manually reinstall all my apps and reconfigure them. No idea why the auto restore didn't work. I also tried the keyboard out on my DROID RAZR. I disabled mobile data, reset the keyboard and paired it to the RAZR. And lo and behold, when the keyboard connected to the RAZR, WiFi connectivity stopped. It started up again when the keyboard was disconnected. So... Either there's a bug in the ICS code with this keyboard or there's a very bizarre failure mode on this keyboard that causes WiFi to drop. I will contact Motorola tomorrow and arrange for the keyboard to be replaced under warranty. @DocBrown... Any of your Moto contacts interested in this interesting and challenging dilemma?View original


Hello EBinNJ,



I setup and paired my own Droid XYBoard 10.1 (upgraded to ICS) to one of my Motorola BT keyboards tonight and my WiFi stayed active. I also had no issue browsing the Internet via WiFi using the BT keyboard at the same time. I then took it one step further and pair my Logitech BT mouse. With both the BT keyboard AND BT mouse connected and active, I had no issues browsing using WiFi and transferred files over WiFi as well.



Based on this, it seems like the issue is segregated to your BT keyboard or OS installation (or app conflict under the OS). Have you tried another BT keyboard or another BT device like a mouse?



As far as restoring your apps after a Factory Reset, you must fully sync (backup) your tablet to your Google account prior to the reset and re-sync after the reset. I have done this numerous times when testing scenarios for various end users and my apps have always installed automatically after the re-sync (though it takes about 3 hours to complete the ~200 apps).



-Doc