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pulsar747n
What's DOS?
Posts: 2
Registered: ‎02-15-2012
Location: United States
Views: 37
Message 1 of 5

Random Reboots

I've had the Droid XYBoard 8.2 for about 5 days.  Initially I had a problem with Motocast in my PC but Technical Support corrected that right away.  During the call, tech support had me "Factory Reset" the  tablet.


Before the problem with Motocast, the Droid XYBoard did a couple of reboots but I did not think much of it.  Then after the Factory Reset, it kept rebooting at times for no reason.  This last one, I was using the browser looking at a video on line when it reboot it by it self.


Doing a Google search, I came across the very same topic in the XYBoard 10.1 Forum.  Check it out here:  https://forums.motorola.com/posts/5ae43a1079


I then spoke to Motorola Technical Support and to make a short story, they told me that they wanted to do another "Factory Reset" or have it returned to Motorola for repair or take it back to Verizon since it is 5 days old.


I really like the XYBoard and would try anything to resolve this problem.


Thanks!

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 37
Message 2 of 5

Re: Random Reboots

I had my first reboot on my X8.2 last night.  I was changing settings in IMO Beta...will watch for more.

Comment in the spirit of COMMUNITY: "Share experiences / expertise, engage in the discussions, and offer advice and suggestions."
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Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 37
Message 3 of 5

Re: Random Reboots

When Moto had you do a "factory reset", was it from the settings menu, or the Android recovery menu?


 


Thanks,


J

pulsar747n
What's DOS?
Posts: 2
Registered: ‎02-15-2012
Location: United States
Views: 37
Message 4 of 5

Re: Random Reboots

 It was through the Setting > Privacy > Factory Data Reset.
CD
Moto Sr Moderator
Moto Sr Moderator
Posts: 4,645
Registered: ‎06-18-2010
Location: US
Views: 37
Message 5 of 5

Re: Random Reboots

I'm not sure if this will make a difference on the tablets, but it has made a difference on phones.


But here is how to do a reset from the Android recovery menu:


 


Perform a factory reset using external keys




The steps below should only be used if you are unable to navigate through the menu to perform a standard factory data reset:




   Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.




   Turn on  the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the red Motorola logo, then press and hold the down and up Volume key.  (you should not hold down the power button after it turns on and logo appears)




   ""Android Recovery"" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through  ""RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up).




   While screen states ""Android Recovery"",  Press volume up button, the screen will say ""Entering Android recovery mode"" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons.




   Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections.




   Use the volume buttons to move up and down through selection in this menu.




   Using the volume down button, scroll down to “Wipe data/factory reset”




   Tap Power hard key to select option.




   Scroll down to select “Yes, delete all user data”.




   Tap the power button to select.  Wiping and formatting data will take a few minutes.




   You will return back to the Android recovery screen menu."




Thanks,


J