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NUA
What's DOS?
Posts: 1
Registered: ‎12-16-2014
Views: 189
Message 1 of 2

Verizon to Tmobile

Swithched providers from Verizon to Tmobile, Verizon said it will accept the new sim card from Tmobile, they did not need to do anything. Put Tmobile sim card in and it does not work, says, "SIM card is from an unknown source." Now verizon wont help me because I cancelled service with them, Tmobile says they cant do anything because Verizon has to unlock it and Motorola says I have to take it back to Verizon to have them fix it. Nothing like pointing fingers. How can I get my new Tmobile SIM to work.



Tablet IMEI# 990000847471010

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,987
Registered: ‎02-02-2016
Location: US
Views: 189
Message 2 of 2

Re: Verizon to Tmobile

I'm pretty sure that error message means the device needs to be unlocked (by Verizon).



The locks are set up to prevent users from leaving a carrier prior to paying off a subsidy.  If you are no longer under contract, VZN should (morally) provide the unlock code.  



Sometimes you have to keep calling back until you get a rep that is cooperative and knowledgeable.

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