02-18-2014 07:19 AM
my xyboard was receive notification for update.
my device is rooted, if i must un rooted it to update, so how i cant unrooted it ?
Yes, the XYBoard cannot be updated in a rooted or unlocked state. This is a locked Android device, so Motorola does not provide support on how to re-lock (nor unlock) the tablet. As with all locked devices, they do not provide stock ROMs to reload and you will need that to return the device to a "factory fresh" condition. I would suggest searching the Internet for assistance on how to remove root and re-lock the device to stock.
If you still cannot get the OTA update process to recognize your XYBoard after it has been relocked with a stock image, then I can help you get it updated (same as all members posting here).
10-22-2014 05:58 PM
If it's not too late I'd like some help about this too
When I try to update OTA my xyboard I get a message saying :
"Motorola service error
An internal server error occured. Please try again"
I tried by going to "system update" or by trying to link my motorola id to my tablet.
Any help would be greatly appreciated.
10-25-2014 08:31 PM
This Android update started almost a year ago, so I'm not sure if there is still support for it or not. The error you are describing is not like any error I had seen previously. Have you tried backing up your data and doing a Factory Reset? If you have an OS installation issue that is impacting the update, that may resolve it.