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MsChievous
Paper Tape
Posts: 1
Registered: ‎07-21-2019
Location: US
Views: 145
Message 1 of 1

Active pen not working with Flex 5

I recently purchased a Lenovo active pen after purchasing a Flex 5 15 so I could do digital art much more easily.

 

However, no matter what I do (changing the battery, looking all over for better instructions than they give you with the pen), the pen doesn't work. I called customer support and the gentleman there said that the pen needed to be bundled with the computer ahead of time, otherwise it wouldn't work. It seems silly to sell it separately and claim that the two are compatible when in reality they're not. Can anyone give more information on this because at this point I'm getting more and more frustrated to the point where I think I'm going to return the whole shebang and just go with Dell to save myself the hassle.

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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