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11 Posts

10-26-2020

Germany

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  • Message 21 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-01-11, 8:53 AM

And as you see it here, lenovo really doesn't take care or is interesseted offering any solution for their **bleep**ty products.

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11 Posts

10-26-2020

Germany

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  • Message 22 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-01-13, 12:35 PM

A small update from my side.

 

I've written a service request to their pcsupport. I got no reply but a mail with a delivery notice.

Today a docking station, produced 20/3 (my original one was produced 19/5), was delivered. So this was quick. I will try an update asap and keep you updated.

 

Does any one knows what I should do with the old one?

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6 Posts

05-20-2018

Germany

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  • Message 23 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-01-14, 9:25 AM

Same problem with L13 Yoga G2 here...

Seems there is no way to fix it.

Maybe updating with Thunderbolt is the issue?

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2 Posts

01-29-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 24 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-01-29, 23:55 PM

A SOLUTION THAT WORKED FOR ME...

 

I had the dock connected to the USB-C port on the laptop and was getting the same DP Hub timeout issue mentioned when trying to update firmware.

I was also not getting any detection of monitors connected to the dock (HDMI or DP).

 

I then went searching to make sure the dock (USB-C Gen 2) was compatible with my laptop (Lenovo L13 Gen 2) and found that this laptop has option for a 'lenovo side mechanical docking' - a side dock? What the heck is that I thought!

So then looking on the left side of the laptop, between the USB-C and the USB-A, there is a port for a side dock - who knew!

 

MY SOLUTION:

 

Anyway, I found that the first part of the side connector looks like a USB-C connector so gave it a try - and indeed it is!

 

I used that top part of the docking port to connect using USB-C cable to the dock and then the firmware updated perfectly - and I also got my Displayport and HDMi displays being detected too.

 

Not sure if this is a same issue for others, but thought I'd post in case helpful.

 

Thanks,

 

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2 Posts

01-29-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 25 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-01-31, 13:41 PM

Hi,

I found that on the side of my L13 laptop was a Dock Connector - the top part of the dock connector is actually a USB-C port.

I used the USB-C part of the dock connector to connect to the USB-C dock and was then able to update the firmware.

 

 

 

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11 Posts

10-26-2020

Germany

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  • Message 26 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-02-01, 8:00 AM

Wow,

 

thanks for sharing this Information. I would never gave it a try to put in in there :-D.

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1 Posts

03-13-2021

United States of America

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  • Message 27 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-03-13, 20:02 PM

Are there any other solutions to this? Why hasn't anyone from Lenovo responded to this thread with a ton of people all having the same issue?

 

Unfortunately my brand new P17 doesn't have the side docking port. I have 2 thunderbolt and 1 SS USB-C connection and I've tried updating the firmware on all 3 to no avail. 

 

What is really crazy is it worked out of the box and I was trying to figure out why it would not charge my laptop. I understand now, after doing some deeper digging, that it is not powerful enough and that it requires my power cable in addition to the power cable to the dock. 

 

What a waste of $200....

 

Can someone from Lenovo please resolve this?

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11 Posts

10-26-2020

Germany

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  • Message 28 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-03-15, 10:15 AM

Just ask the lenovo service contact for help. They sent me a new one which is working fine.

There was no real communication. I've wrote them what my issue is and than, a few days later, I got the new dock via ups.

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11 Posts

10-26-2020

Germany

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  • Posts: 11
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  • Message 29 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-03-15, 10:17 AM
So, "quick update" in the sense of Q1/2021 ;-). The new dock is working fine so far. The communication whas bad since there was no communication.
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10505 Posts

08-17-2015

Slovakia

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  • Message 30 of 36

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2021-03-19, 11:41 AM

Hi all,

please ensure, that you are connecting the ThinkPad USB-C Dock Gen 2 to your system with the cable marked with the FRU 03X7610 and that you are connecting it to your system through the port as advised a few posts above this one. If you still can't update the firmware of your docking station, and you have ensured that your system is listed as compatible with the dock, please kindly get in touch with our service as it seems that in such case the dock would need to be replaced, as indicated by other users in this thread, or it would need to get further examined by our technicians.

Best regards,

 

Juraj
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