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05-25-2020

US

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  • Registered: ‎05-25-2020
  • Location: US
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Easily broken ThinkPad Compact USB Keyboard with TrackPoint

2020-05-25, 6:22 AM
Hi, I'm Seongrae Kim from Korea. I am currently using Lenovo laptop and keyboard at work. I really admire Lenovo laptop's durability and performance. However it's not applied to the keyboard. I have bought the ThinkPad keyboard in Oct, 2019. I know the warranty is still valid ONLY IF the policy covers the damaged usb port. I have seen many other users of this keyboard around me. And they all have same problems within 6 months. Damaged USB port! I have read the warranty policy of accessory and I think it's not fair that we can't get the warranty because it's really easily broken no matter how safely we use. I have never dropped nor touch the USB port. It has just broken by the daily use of the product. I think Lenovo, which has the most durable products in the world, should also cover its accessories even if it's damaged by daily uses. I hope to hear from you soon.
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