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2 Posts

12-01-2019

US

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Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

2020-01-07, 15:06 PM

I ran the frimware update tool and it failed during the update to the TBT.  While it was still connected i ran the update again to see if it could finish the TBT update and it claims to have finished and gave the all clear message.  I restarted the dock and the computer and now the dock can not be seen.  it still functions as a usb hub and power source but its does not work to connect monitors. 

 

is there a way to reflash this in its current state or do i need to support a warrany ticket?  

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58 Posts

12-10-2018

SG

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Re: Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

2020-01-07, 15:35 PM

Just curious, did you disconnect all other peripherals from the dock during the update while leaving only the dock connected to the laptop?

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2 Posts

12-01-2019

US

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  • Posts: 2
  • Registered: ‎12-01-2019
  • Location: US
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  • Message 3 of 3

Re: Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

2020-01-07, 16:26 PM

I still had a mouse connected to the front usb port, but both monitors were disconnected. 

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