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yetanotherdev
What's DOS?
Posts: 2
Registered: ‎11-30-2019
Location: US
Views: 327
Message 1 of 3

Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

I ran the frimware update tool and it failed during the update to the TBT.  While it was still connected i ran the update again to see if it could finish the TBT update and it claims to have finished and gave the all clear message.  I restarted the dock and the computer and now the dock can not be seen.  it still functions as a usb hub and power source but its does not work to connect monitors. 

 

is there a way to reflash this in its current state or do i need to support a warrany ticket?  

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Isafang
Punch Card
Posts: 58
Registered: ‎12-10-2018
Location: SG
Views: 322
Message 2 of 3

Re: Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

Just curious, did you disconnect all other peripherals from the dock during the update while leaving only the dock connected to the laptop?

yetanotherdev
What's DOS?
Posts: 2
Registered: ‎11-30-2019
Location: US
Views: 315
Message 3 of 3

Re: Failed firmware update on ThinkPad Thunderbolt 3 Workstation Dock Gen 2

I still had a mouse connected to the front usb port, but both monitors were disconnected. 

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