01-07-2020 07:06 AM
I ran the frimware update tool and it failed during the update to the TBT. While it was still connected i ran the update again to see if it could finish the TBT update and it claims to have finished and gave the all clear message. I restarted the dock and the computer and now the dock can not be seen. it still functions as a usb hub and power source but its does not work to connect monitors.
is there a way to reflash this in its current state or do i need to support a warrany ticket?
01-07-2020 07:35 AM
Just curious, did you disconnect all other peripherals from the dock during the update while leaving only the dock connected to the laptop?