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03-20-2020

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Help - AIO + external monitor

2020-03-21, 18:02 PM

Hello,

I have a Lenovo AIO 510S231ISU and have just purchased an external monitor to extend my display. I bought the L24Q_10, however, cannot get it to connect.

I know the monitor is working as I can connect it to an HP laptop without problems.

I know the HDMI cable is working per the above connection.

I know the HDMI port on the AIO is working as I can connect it (with the same HDMI) to a samsung TV.

I believe I have the most up to date drivers.

Is there some compatibility issue with these two products? What else could I be missing?

Many thanks in advance for your help.

Best wishes,

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1 Posts

03-23-2020

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Re:Help - AIO + external monitor

2020-03-23, 19:37 PM

I am having the same problem.

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1 Posts

03-20-2020

GB

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Re:Help - AIO + external monitor

2020-03-26, 9:15 AM

Have you had any success?

Lenovo support have not come up with any ideas, nor have my company IT helpdesk.

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4848 Posts

04-25-2008

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Re:Help - AIO + external monitor

2020-03-26, 14:29 PM

Did you look under Windows Display Settings>Multiple DIsplays? Is the AIO detecting a monitor at all? What mode is it in?

I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
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