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Vinzc
What's DOS?
Posts: 1
Registered: ‎02-20-2019
Location: FR
Views: 1,220
Message 1 of 10

Lenovo Air - Left ear plug not working

Hi, 

One month ago, I've bought Lenovo Air headphones and since a week, left ear plug is not working.

I can hear the "power on" voice signal but it never pairs to right ear plug that is playing music well.

 

Any idea how to solve this issue ?

 

 

Mathurin
What's DOS?
Posts: 4
Registered: ‎05-10-2019
Location: FR
Views: 1,097
Message 2 of 10

Re: Lenovo Air - Left ear plug not working

Did you find the solution ?
Social Support Agent
Social Support Agent
Posts: 553
Registered: ‎08-02-2018
Location: US
Views: 1,091
Message 3 of 10

Re: Lenovo Air - Left ear plug not working

Hi!

 

Welcome to the Community,

 

Have you tried pairing the earphone to other devices, or pair other Bluetooth earphone to the device where you want to connect the Lenovo Air? Are you using the Lenovo Air TWS? If yes, try charging it and check afterwards.

 

Regards,



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Mathurin
What's DOS?
Posts: 4
Registered: ‎05-10-2019
Location: FR
Views: 1,080
Message 4 of 10

Re: Lenovo Air - Left ear plug not working

Hi ,yes i tried to connect the lenovo air tws to my computer but the left ear plug still don't connect to the right one, and the battery is full, thank you for you help
Social Support Agent
Social Support Agent
Posts: 553
Registered: ‎08-02-2018
Location: US
Views: 1,074
Message 5 of 10

Re: Lenovo Air - Left ear plug not working

I see. How about pairing it with other devices, does the same happen? May we know where did you purchase the earphone?



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Mathurin
What's DOS?
Posts: 4
Registered: ‎05-10-2019
Location: FR
Views: 1,061
Message 6 of 10

Re: Lenovo Air - Left ear plug not working

I tried with the phone of my brother but still does not work, I have bought it
on a website
Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 1,057
Message 7 of 10

Re: Lenovo Air - Left ear plug not working

It is best to contact the store where you purchase from for return options.

 

 

Regards,

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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M1rko
What's DOS?
Posts: 1
Registered: ‎07-10-2019
Location: IT
Views: 897
Message 8 of 10

Re: Lenovo Air - Left ear plug not working

Same problem. Any good news? I bought It on Gearbest. What about you?

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garga666
What's DOS?
Posts: 1
Registered: ‎07-12-2019
Location: HU
Views: 853
Message 9 of 10

Re: Lenovo Air - Left ear plug not working

I had the same problem a week after buying it. Here is how to solve it:

 

1. Put your earphones in the box, make sure that its charged. Delete the connection from your device, so that they won't pair with anything when you take them out of the box.

2. Take out both of your earphones from box

3. Turn off both earphones by pressing and keeping button on it for approx 5 seconds. They should flash and turn off. 

4. Put them back in the box and take them out again. Now left earphone should not blink anymore, as they are paired again.

5. Connect them again to your device.

 

Please let me know if it solved your issue. 

 

Best Regards,

Garga

fotoseb
What's DOS?
Posts: 1
Registered: ‎08-03-2019
Location: ES
Views: 634
Message 10 of 10

Re: Lenovo Air - Left ear plug not working

garga666

 

THANKS THANKS AND THANKS.....

 

Working now after 2 months not use. i was looking in many forum and you give the right solution.

 

Again Thank you.

 

I have take some minutes to registery on this forum only to give you a Big Thanks

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